arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 807 reviews

Recent customer comments

Filter by traveler type

based on 808 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.6

Sylvia G.
June 21, 2016
excellent service, 👍 location, nice view
Near to subway n JR osaka jo koen, near to osaka castle, excellent view from my room with osaka castle view, get upgrade to junior room, excellent service, like this hotel so much

Ma. A.
June 20, 2016
highly recommended hotel
The hotel has big and clean rooms. Subway was near and the view of the Osaka Castle was amazing

June 19, 2016
Excellent Service
Staff are very helpful & our castle view room was excellent. Enjoyed our stay very much.

Satoko Y.
United States
June 18, 2016
Room option
I was taken to a smoking room, which I cannot stand the smell of. Although I didn't specify that I wanted a non-smoking room when I made a reservation, the hotel was kind enough to give me a non-smoking room. I was grateful for their accommodation.

Edward W.
United States
June 06, 2016
Good value
Good hotel with very friendly staff. The only issue is the location. It is close to Osaka Castle, but the hotel is located in a central business area. So in the weekends it is very quiet, with very few things to do. Kyobashi Shopping Mall is close by, but the mall is a little tired.

Yuk L.
Hong Kong
May 31, 2016
Very nice service
Good location, cost effective, extremely good service, the bakery shop is nice too

May 23, 2016
Good location.
Big and excellent clean room, walking only 5 mins to Osaka castel from hotel. but the price was too high.

Eliane C.
May 23, 2016
Nice hotel
Nice spacious room, lovely food, well located near train and sights. Very efficient and friendly staff With very good English

Soon S.
May 23, 2016
Overall of hotel
This hotel was awesome and nice location

Kit L.
Hong Kong
May 21, 2016
Traditional 5 star
It was a 5-star so I have high expectation and it didnt disappoint me. Its lobby was very traditionally grand. Our room was upgraded to king size bed and from town view to castle view. The staff was very polite and speak fluent English. Near to Osaka castle and jr station,very nice view. We didn't explore to the surrounding too much and it seemed not much shops nearby. The room and bed were reasonable for such price with spacious bathroom. I am very satisfied with the living experience.