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Excellent 8.8
Based on 3666 reviews

Recent customer comments

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Excellent



based on 3666 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 9.6
  • Room Comfort/Standard 9.0
  • Staff Performance 9.0
  • Value for Money 8.2
  • Food/Dining 7.7

Achariya L.
Thailand
July 21, 2015
Very nice place to stay when visit Osaka
Location, Location, Staff
It was a great stay. My third time at the hotel. The room was big, the bed was comfortable. Very convenient to take the train to the airport, especially if you have a lot of stuff to carry. The overall stay was nice, the room was very tidy, and the staff were exceptional.

Achariya L.
Thailand
July 21, 2015
Nice stay, very happy
Location, Staff, room size
It was great as usual, though this room type (Premier room) was a bit lower than my expectation for this 5 star hotel. It was not as modern as it should and the amenity in room was not as nice as the Swiss Advantage room type. The bed was even less comfortable!!! But, the overall stay was nice, the room was very tidy, and the staff were exceptional.

Chan F.
Malaysia
July 20, 2015
Good hotel
Service ,room clean,
Good Locantion

LEE L.
Hong Kong
July 17, 2015
GOOD
GOOD VIEW , GOOD SERVICE & GOOD POSITION
VERY GOOD

Patrick L.
Philippines
July 12, 2015
Great Location and a deserving 5-star Hotel
Location, Atmosphere, Comfort

Eun S.
South Korea
July 06, 2015
Good hotel
Location, clean room, kind staff
Great location!! Connected to Namba station. You do not need to walk around with your luggage.

Man T.
Hong Kong
July 05, 2015
Enjoyable stay in Osaka
Good breakfast, fair location, polite staff
Got some clerical problem when check in and hotel offered complimentary breakfast as goodwill. The staff should have recorded this on their system and apologized for the mistake again when I checked out. Hotel near Nankai Rapit Express station from Kansai Airport but is a 5 minute walk from subway or train to Nara. Good city view, smooth Wi-Fi, spacious room though only 2 English TV stations (BBC and CNN) to choose from. Breakfast get a variety of food and the hot dish changes every day (I think they have a 3 day cycle). Service worth the price I pay.

Terry C.
Singapore
July 03, 2015
Executive rooms that feel like normal room
Location, view and convenience
Booked it for my honeymoon. View is good for executive rooms, location is right above Namba station and walking distance to Dotonbori, convenient as many shops are available nearby even during late hour. Drawback is the executive room is not fantastic or big. Looks more like a normal hotel room for business travellers. Comparing the price paid for La Suite in Kobe, this is totally overrated for a 5 star hotel. Check in location for executive rooms is the same as normal rooms, because the executive counter is on the executive floor, which requires an executive key card to access. Room space and amenities are normal, nothing to shout about. Breakfast in executive lounge is normal, lack of choices. Service is really good only in the morning. Note: during off peak timing, no outside food is allowed even though you're staying in one of their executive rooms. The side table in the room is so small, having to eat on a proper table is more convenient but this is not allowed and I was told to leave the lounge by the staff. Making it extremely quiet, literally no guests in the lounge. Room service food is ok, again nothing great to compliment on. I would say service is good for before check in, after check out and during breakfast hours in the executive lounge. Other than that, not fantastic and not value for money. For the price paid, I can stay in hotels nearby probably on the top floor or boutique hotels for me and my wife.

Yan W.
Hong Kong
June 28, 2015
Good choice
Location is super convenient. Staff is very helpful
Very present stay. Location is perfect for people like shopping and local Japanese food. On top of the airport express station. Staff is also very helpful.

NELLY N.
Indonesia
June 25, 2015
A really pleasant stay. Excellent!
Strategic location, excellent staff performance, free wi-fi
My family and I really enjoyed our stay in this hotel. Not only because of its strategic location, but also its clean room. The staffs were also helpful and kind. The room is big and comfortable. Love this hotel <3