arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 1067 reviews

Recent customer comments

Filter by traveler type

based on 1067 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 8.6
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 7.5

Michelle C.
July 09, 2016
Okay hotel for short stay
Stayed for 2 nights at Sapporo Grand hotel with family. A historical and nostalgic hotel with convenient location and direct airport bus stop. Staff service were okay, rooms though, was quite old n worn although general cleanliness was there. The aircon was not really working well for our room, which was a triple bed at annex building, it was rather hot and stuffy throughout the stay, especially at night. Overall an okay stay, considering there was limited choice of other hotels available for our stay period.

kim Y.
July 09, 2016
Hotel in good value...
This is a great hotel.. Locked in te city and have helpful staff.. That Chinese restaurant upstairs serve a very good food... And hotel have a lot of restaurants... Thank you so much

Ronnie C.
July 09, 2016
a centrally located hotel in Sapporo
a great locale for easy travel around the city. Main building a bit dated though. Ask for the new Wing.

Lince N.
July 09, 2016
Excellent concierge
One of the concierge made a mistake by telling us the wrong chuo bus tour and made us late for the tour. But they quickly made it up for us by finding us a private car and made our trip even more private and better than we expected. They even provide little snacks and beverages for our trip. They apologize profusely for their mistakes and even after check out, they still apologizes which shows their responsibility for the mistakes. Very good staff!

Wan K.
July 07, 2016
Overall is pleasant stay
The hotel is clean and has a very nice location. I did enjoy my stay for 3 days overall. Just one thing, I faced difficulties to ask about airport limousine since concierge could not understand english at all, this is really out of my expectation for a so-called international hotel. But the receptionist is fine, so you may talk to receptionist if you facing the same issue. =)

Cheuk L.
Hong Kong
July 05, 2016
Good hotel
Good services, good breakfast

Meow G.
July 01, 2016
great stay, clean room, ideal location
enjoy my stay and will stay again. friendly and helpful staff who can understand english

Meow G.
July 01, 2016
great service and ideal location
fantastic stay and ideal location. link to underground walkway and sheltered from the rain. will stay again.

Hoe S.
June 30, 2016
Good Location with Excellent Service
The location of the hotel is walking distance to most shopping malls. If rain, you can use the underground mall to access most other malls. Services provide by the staffs are excellent that make our stay warm and welcoming.

Wilson Y.
June 28, 2016
Relax trip
Good location and friendly staff