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Recent customer comments

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Very good



based on 228 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.2
  • Staff Performance 7.6
  • Value for Money 7.1
  • Food/Dining 6.2

7.7 JOHN B.
United States of America
December 11, 2015
Small room but comfortable
Location, location, location
It was fine. I am glad I got a semi-double as the room was tiny and the bed comfortable enough for a 6 ft 1 in guy. A single would have been unbearable. It was only a two block walk to Roppongi Crossing, and another block to Roppongi Hlls, so the location was perfect for me. The Roppongi Ichome station is really close. The room was clean, TV had only BBC in English, which sometimes changed to Japanese during the day. Anyhow with such a small room just use it for sleeping.

4.3 Keith B.
United States of America
November 24, 2015
Staff did not speak English and rooms had No Heat!
Clean rooms
The staff was very poor! The hotel room was freezing and my group had to change hotels as people were getting sick due to no heat. Hotel stated they could not turn heat on in the rooms. They did state we can cancel and change hotels. Then they were over charging for the nights we stayed. This was ridiculous and spent 90 minutes with the manager that did not understand English. I do not recommend this hotel to anyone. I will state it was clean and bed was comfortable.

8.7 Charles K.
United States of America
November 23, 2015
Not bad, small though.
Location, staff, quality.

5 Ereline A.
Philippines
December 02, 2015
Not suitable for couples and family travel
staff performance eventhough cant hardly speak english.
Average since the room is too small and only suitable to 1 person. I incurred injuries since we cant fit in 11 sqm.

7.7 Syed A.
Malaysia
November 07, 2015
Faulty Air-conditioning
Location, Amenities, Value for money
Overall I feel the hotel is great. The only problem I faced was the air conditioning unit. It initially seem not to be working properly and we called the receptionist get someone to fix it. Then it suddenly got switched to heater mode instead. We were sweating from walking around hence wanted to cool down (Even though the weather outside is actually cold). After few attempts to fix this, the staff told us just to open the window. However on the positive note, it was a decent walk to hotspots in Roppongi and also the Roppongi Itchome subway.

4.7 Nicolas H.
Germany
November 08, 2015
Disappointment
WiFi, Bed, Shower
I tried to find out where some banks, restaurants and subway stations are. Asked the receptionists. They were very shy and couldn´t even answer one of my questions, just said "Don´t know". Furthermore they´ve got no adapter for foreign chargers. For that price I expected a little more, breakfast was not included. Paid in Seoul (Center) half of the prize and got the same lvl including highly english skilled service, breakfast, city information etc.

6.7 Emilio F.
Italy
November 02, 2015
good location
location, price, clean

8.7 SO Y.
Hong Kong
January 07, 2016
Ok
Small room but comfortable

6.7 bao N.
Vietnam
October 23, 2015
it is good hotel
Location, accommodation, price

4.7 Michael B.
Germany
September 20, 2015
Incompentent staff
Close to Roppongi
It is unbelievable that the staff manages to give you a room with a working room key to a room somebody else is already in!!! Avoid the hotel!