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Recent customer comments

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All reviews (440)

Business travelers (47)

Couples (125)

Solo travelers (159)

Families with young children (29)

Families with older children (27)

Groups (53)

Very good
7.9
based on 440 reviews
Hotel Condition/Cleanliness
8.4
Facilities
9.0
Location
8.0
Room Comfort/Standard
8.0
Staff Performance
8.0
Value for Money
8.0
Food/Dining
6.8

7 Ratiya T.
Thailand
October 07, 2014
Good
Location, cleanliness, food

8.7 Nirand K.
Thailand
June 24, 2014
Good for traveller using train.
ear to Train Station, Reasonable Price, Clean
Comfort

6.7 Hunsa P.
Thailand
April 01, 2014
good breakfast
good buffet breakfast
Buffet breakfast was good, which was difficult to find in a Japan hotel. Room was too small even for 2 people sharing. Difficult to locate the hotel. Should arrive during the day time to see well. I had to ask the info people at Ueno park. It is next to JR Yamanote line by 1 station from JR Ueno.

6.3 Chakrarin D.
Thailand
April 02, 2014
Value for the money
Easy transportation, Good breakfast, staff are helpful.
I chose this hotel because of the easy transportation by the jr yamanote line which is a looping train. That means you will never get lost So everyone in the group can go to major attractions and come back to the hotel easily. They have good breakfast and the staff are helpful. Their english is not that good but enough to get by.I wish they could have more of the twin rooms available. It seems like the touring agencies take all of those. The rooms are typically japanese standard small rooms, but I think it is ok. because you dont want to spend too much time in it, right? There are many good hotels in tokyo for you to choose from and I think this is one of them.

6.7 Wenhung C.
Taiwan
February 10, 2014
Location is good
Close to train station. However, you need to walk up and down on bridge.

6 Manuel A.
United States of America
February 01, 2014
One night stay n the city
Location, access to public transit, access to Ueno Park
Hotel was fine, strict adherence to the 3PM check-in policy meant that many of us were camped out in the lobby waiting for our rooms to be ready. In addition, WiFi was available only in the lobby thus no WiFi available in the room. Lastly, the breakfast offered Japanese food only with no western options.

8 Hang L.
Malaysia
January 27, 2014
Clean
Clean, Cosy and Friedly Staff
The hotel is near to the subway station - is just about a five-minutes walk. The hotel room is clean with reasonable room size although the washroom is a bit small, which is common to most hotels in Tokyo. The room is clean and the staff are friendly and helpful.

8 ZAIHASRI Z.
Malaysia
January 25, 2014
Lovely hotel area Ueno.
Variety of TV channel and movies, large and comfortable bed, large bathroom with large tab
The check in was really fast and smooth. The room space is big enough for me and my wife, though I think it was lack of wardrobe or hanging place to put our luggage or clothes. The TV screen is big with lot of movies inside plus local channel TV. They also give two pairs of clothes to wear when sleep. The bathroom was large with a tab that can fit two people. Also it well equip too with all necessary toiletries. The location also near to Uguisudani Station which is one station from Ueno station using JR line. About 500 meter. It is convenience for us as we need to travel a lot using Shinkansen.

10 Lim Y.
Singapore
January 11, 2014
good
good
this is a good hotel. good service . almost every year stay at this hotel.

9.7 Eliseo P.
Philippines
January 02, 2014
Very good location, nice surroundings
clean room, good breakfast, friendly staff
Very nice. Planning to rebook once I have the opportunity to go back to tokyo.