arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 952 reviews

Recent customer comments

Filter by traveler type

based on 952 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.6

siripong S.
October 09, 2015
The best hotel in japan i ever stayed
good stall and location, clean

Kenneth W.
Hong Kong
October 05, 2015
Overpriced hotel
Location, clean, high floor view
Somewhat overpriced hotel even though it is booked through Agoda. Room size is a trade off for location convenience. Beware that the swimming pool does not allow kid (as in many business hotels in Tokyo). There is no free bottle water in room and most of the things are exclusions, including fitness center, sauna and swimming pool access. There is no free coffee in room and you only get filter cup coffee that you typical get at the convenient store for 432 yen. Overall experience was very average given the higher expectation due to its higher room price.

Grace X.
October 05, 2015
Great Hotel in excellent location
Location,friendly and helpful staff.

kyoungmi J.
South Korea
September 29, 2015
Good !
Clean, comfortable bed,

Nicholas L.
United Kingdom
September 22, 2015
Best night sleep in Tokyo
Amazing view. Nice bar. Spacious room with king size bed

Wanwanat C.
September 16, 2015
Great location
Location, Staffs, Location
We walked around the great neighborhood, centrally locate to many restaurants.

Amanda F.
Hong Kong
September 13, 2015
Great Location
Convenient location, cleanliness, good size room

Sha L.
September 12, 2015
Great location
Location. Cleanliness. Ambience.
We had trouble locating the hotel at first but when asked for direction, we realised the hotel is just opposite the metro station. It does not look like a hotel from outside but more like an office building. It's really accessible in the heart of Tokyo. The staff were not really friendly I think because he doesn't really speak English. But overall experience, I think the hotel is great. Spacious room with large window facing Mt Fuji. I would love to stay there again with my family in the future. Hopefully, with improved service. (:

Joachim Y.
August 21, 2015
Fantastic hotel with wonderful staff
1) convenient location 2) friendly staff 3) clean and comfortable rooms
When I first called to make the reservation, I mentioned that it was a surprise trip for my girlfriend and that I was proposing to her. I asked for some advice on what to do in Japan. Little did I know that when we checked in, the kind staff at Cerulean Tower Tokyu Hotel actually upgraded our room. And they did it in a very quiet manner. I didn't really realize it until we stepped into the room. The staff were very approachable and helpful. They helped us to plan our day trip to hakone and also helped us to make reservations at some of the restaurants. Needless to say, the location of the hotel was great! Just a stone's throw away from the metro and at the heart of shibuya:) Two thumbs up! Thank you for making our trip a memorable one!:)

Victoria L.
August 11, 2015
I love this hotel!
Location, Food, STAFF SERVICE!
I love almost every bit of this hotel. From the location, to the food to the hotel staff. The staff are definitely of 5 star standard. They were all very polite and helpful. Only downside was that the room air con wasn't really cold, but we call the recep and they immediately sent a technician to make necessary adjustments. Definitely be back here again!