arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 934 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 934 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 7.6

Victoria L.
Singapore
August 11, 2015
I love this hotel!
Location, Food, STAFF SERVICE!
I love almost every bit of this hotel. From the location, to the food to the hotel staff. The staff are definitely of 5 star standard. They were all very polite and helpful. Only downside was that the room air con wasn't really cold, but we call the recep and they immediately sent a technician to make necessary adjustments. Definitely be back here again!

Suzette F.
Philippines
August 11, 2015
Spacious room
5mins walk to Subway station, near convenient store & direct limousine bus.

Mattias D.
Sweden
August 09, 2015
Fantastic!
Location, service, standard

Paul L.
Australia
August 03, 2015
Great location
Location, Clean, Friendly Staff
We only stayed 1 night, but our room was ready on arrival (10 am) and when we requested a later checkout, that wasn't a problem. Drinks in the bar on level 41 was very expensive, but it was a great view and probably a once in a life time experience. The staff couldn't be more helpful or friendly if they tried. I highly recommend this hotel for both leisure and business tourists.

jennifer V.
Philippines
August 01, 2015
Great hotel
location. Friendly staff, best view
Very good experience

basel T.
Saudi Arabia
August 01, 2015
Very nice place
Staff response, almost everyone speaks English, close proximity to train/sub station
It was very nice. Staff ran after me twice to give me additional information to my question where they could've just ignored as I already had what I asked them for.

Thanadet S.
Thailand
July 29, 2015
Good service
service

Jiayi D.
China
July 26, 2015
Not value for money
Good view, close to train station
As a five star hotel, I was surprised that additional fee is needed for using swimming pool. It was a great disappointment. Not value for money and will not try again.

Yongqiang T.
Singapore
July 24, 2015
Nil
Nil
Awesome.

Jee T.
Malaysia
July 20, 2015
A Hotel with a wonderful view of Shibuya!
View, Location, Airport Limousine Bus
Good.