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Excellent 8.6
Based on 953 reviews

Recent customer comments

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based on 953 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.6

Barbara M.
United States
July 01, 2016
Great stay except disappointing gym rules
I travel a lot for work and being able to work out is necessity. I found out that I needed to pay to use the gym on a daily basis or for free only if I worked out between 6-7am

chayata T.
June 28, 2016
Good location.
Good location. Staff ok. Can do better for 5 star hotel.

John B.
United States
June 27, 2016
Killer View
The views from our room on the 22nd floor were amazing. Staff is top notch and room was super clean and comfy. Location is close to perfect.

Anurax L.
June 23, 2016
Great place
Pricy but then again it's Japan. Great location and service. I'd avoid their breakfast and eat out as the food outside is fantastic

Su L.
June 22, 2016
Good location and big room
The hotel is located 7 minutes away from the station. We stayed in 32th floor which had amazing view of the city. Great sized room for Tokyo. Overall it was a good experience.

Wita T.
June 19, 2016
Great location
Location is excellent with great rooms. Love the bathroom.

Cheryl L.
June 19, 2016
City view
Location: was expecting this to be much closer to shibuya train station. you will need to overcome some hills and/or stairs to get to the station. something to consider when travelling w older folks. View: great for those who would enjoy a city view. Staff: generally helpful. Value for money: not exactly. Overall: was a pleasant stay but not sure if i'd stay again.

Jianping C.
June 17, 2016
It's the first time I was charged at a five star hotel $20 for using the gym and pool. The bed is not made up until 5:00pm which is also the first time I encountered.

Thun C.
June 10, 2016
Staff Helpful, should provide more facillities
Staff Helpful, should provide more facillities

South Korea
June 08, 2016
very good
veryvery good