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Very good 7.5
Based on 3016 reviews

Recent customer comments

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Very good



based on 3016 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.8
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.6
  • Food/Dining 6.1

mauro E.
Italy
May 23, 2016
Location is not enough
Staff very polite, location good. But... if you flight arrive early in the morning and ur return flight is late in the evening this hotel is a nightmare. They give you room at 3pm!!! But when u have to leave the room. ..11am!!! They would say: but we have to clean room. But every hotel in the world has to clean the room and usually everywhere in the world they give u room at 2pm (if they have room ready before) and check out is 12. The true is they want to pay more (40 euro!) to leave u the room until 1pm (when they give u the room at 3pm, c'Mon. ..). Second problem: room is small, but this is OK, I stayed in very small room around the world, clean is more important for me. And this hotel is clean. But... toilet is crazy. Too small. Wc really small if you are a little cat could be a problem. At last: positive, staff polite, with five, location, clean; negative, nightmare room only at 3pm and check out at 11am (!); toilet for small people

Anthony P.
Indonesia
May 04, 2016
Good
Good overall

Gulcin A.
Turkey
May 01, 2016
Next to the to the Higashi Shinjuku Metro Station
*hotel location is good, suitable for everybody families and ofcourse youngsters. * metro is very convenient just next to the hotel. Oedo Line, Higashi Shinjuku Station Take the exit A1 and turn right and 3steps later you will be in the hotel. *Room is small but its usefull. Bed is so comfortable. *there are many convenient stores around the hotel lawsons, seven &eleven etc. *Glad there were also chinese staff at the service desk, *if you arrive to the hotel early morning and if you want to check in before 15:00pm you need to pay. We paid extra 6000yen. It was really unpleasent. So be aware..

Pannada R.
Thailand
April 29, 2016
Convenient
The hotel is located close to a subway station!

Grace L.
Malaysia
April 26, 2016
Average
We stayed at the twin room for 2 nights, it's a tiny room with no space to open 2 luagages. Bathroom is small too. Location wise is good, 1 min to subway with convenience stores nearby

Suriani A.
Indonesia
April 25, 2016
location close to subway
room is small but great space and location is close to subway

wittawach A.
Thailand
April 21, 2016
very small & bad facilities
say so

Li T.
Singapore
April 20, 2016
Good Location
Located right next to Higashi Shinjuku station which is still not too bad. There's a convenient store and a coffee house located right next to the hotel. 24hrs McDonald's is just across the street.

Pui L.
Hong Kong
April 19, 2016
Convenient location, great customer service
Just at the higashi-shinjuku station, nice location. And staff are very friendly and helpful.

John C.
Philippines
April 19, 2016
Best Location
This hotel is right beside a the train station. Just need to exit the first exit and you're there. Very small room though and if you have large luggage, it will be hard to juggle around. During our 2nd day, I came across a couple who tried to cancel their bookings since they had extra large luggage that wont fit the room. I guess this is only recommended if you have medium sized luggage with you. Its near the night spots and a Lawson beside. I wont mind booking here again.