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Excellent 8.1
Based on 519 reviews

Recent customer comments

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based on 519 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.1

Janet G.
May 11, 2016
Air problems.
When will the new renovations and extensions be completed? Only problem is the air conditioner - it can never be adjusted as the hotel controls the temperature but at least the windows can be opened to help keeping the air fresh.-

Meng C.
May 09, 2016
I like this hotel and will keep coming back

Jennifer A.
April 16, 2016
Fantastic hotel
Large rooms with a big bath, close to shinagawa station. Very comfortable.

Suchitmas D.
April 04, 2016
Big room, good service, but far from station
Room is big enough for 2 persons but hotel is far from station.

Yves B.
United States
March 14, 2016
Nice location
location comfort restaurant

Meng C.
January 23, 2016
I like this hotel
Beautiful surrounding, cozy and clean

zhang Q.
December 28, 2015
Good stay in singkanawa
Good sfaff, nice design, nice garden
Really like it

Paul S.
United States
December 21, 2015
Quiet, very pleasant room in middle of Tokyo
Location, comfort, service
This is one of the best hotels I've stayed in Tokyo. The location is ideal, near Shinagawa Train station with access to Narita Express, Keikyu line to Haneda, Shinkansen, etc. etc. Lots of nice restaurants in vicinity and in the hotel itself, direct beau service from airport entrance to airports. Rooms were quiet, clean, and very comfortable. I'll be back, for sure.

Paul L.
Hong Kong
December 18, 2015
Good hotel, great location
Great hotel, great location at centre of tokyo. Price is very decent. There is 7-eleven within the hotel for easy access.

Sigrid J.
December 03, 2015
One of the Best hotel in Shinagawa
Locstion, room comfort, friendly staff
This is my second trip in Japan. Shinagawa is a location for business travellers. Grand prince hotel new takanawa is better than shinagawa Prince hotel in terms of room comfort. They have big rooms and big lobby which you can receive visitors but in terms of location Shinagawa prince is better since it is across the Shinagawa train station.