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Excellent 8.2
Based on 696 reviews

Recent customer comments

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Excellent



based on 696 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 7.9

Adrian C.
Malaysia
June 08, 2015
Great location
Location, cleanliness, friendly staff
Bed size (queen size) is rather small for 2 adults & 1 child. I didn't get my regular room upgrade, as a HHonors member.

Yau H.
Malaysia
June 05, 2015
CONVINIENT AND GOOD
Food, Friendly Staff, Cleanliness
FUN, HAPPY, CONVINIENT, FRIENDLIEST STAFF EVER SEEN. THUMBS UP!

Wui L.
Singapore
May 29, 2015
Generally good service
Very helpful hotel staff, Cleaniness is good and Provide shuttle service
It was generally a good one. Hotel staff are friendly and they try their best to understand your needs, if any, despite the language barrier. The only downside is the shuttle bus service ended fairly early and brings some inconveniences to tourist who went side-seeing or shopping and getting back late. It's pretty costly to take a cab in Tokyo and walking back from station to Hotel is a chore. However, generally a pleasant stay.

JO S.
Malaysia
May 24, 2015
Good hotel but worst location
Free wifi .. Clean .. Quite
Overall is ok but have to walk like 15-20 min to metro station .. No much nice food beside the hotel ... But the staff are friendly even though they can't really understand English

Patraporn E.
Thailand
May 15, 2015
Good transportation
Cleanness, service, transprtation
Everything is good

Kevin C.
New Zealand
May 15, 2015
Hilton Tokyo
The room, the staff, the shuttle
We paid for an upgrade to an executive room. If you can afford it , it is well worth while. The meals in the hotel are very expensive but take the Shuttle into the station and there are 100s of wonderful hotels close by. This shuttle service is great.

JO S.
Malaysia
May 13, 2015
Abit far from metro...
Staff is friendly
Need to walk around 300 m to metro station... And quit hard to find the hotel ...

Torben E.
Denmark
May 11, 2015
Weekend in Shinjuku
Hotel Location, Room layout, Hotel facilities
Hotel is located a short walk away from Shinjuku Station. Shopping and restaurants are located within a short walk. Hotel facilities includes small but well equipped gym and swimming pool.

Shu L.
Singapore
May 10, 2015
Great location and hotel service
Free shuttle bus service to Shinjuku at every 20mins interval. Great buffet breakfast lined up and staffs were very courteous.
Comfortable bed though a special pillow menu would be preferred.

David G.
Australia
May 09, 2015
Best hotel
Quiet comfortable rooms, dinning and atmosphere
One of the best hotels i have ever stayed at