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Excellent 8.3
Based on 221 reviews

Recent customer comments

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Excellent



based on 221 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 6.7
  • Location 9.4
  • Room Comfort/Standard 8.4
  • Staff Performance 8.2
  • Value for Money 7.6
  • Food/Dining 7.3

8.3 Andreas H.
Denmark
August 11, 2013
Comfortable and convenient
Great service, excellent rooms and central location
My stay was great with impeccable service, convenient location and clean rooms with good facilities . Restaurant has a good range of both Western and Japanese-style courses, but is overpriced compared to similar restaurants in the area.

8.7 DONG K.
South Korea
June 26, 2013
It was very convenient hotel that I stayed.
Very close from Toko station and easy connection to station.

8.3 Mark M.
United States
June 26, 2013
very nice and good location
location, location, location

7 Helen B.
Australia
May 27, 2013
Good Business Hotel
Location to train station and restaurants is good
Hotel is fine, comfortable and pleasant. Food is overpriced and only 1 choice but there are plenty of good restaurants just outside.

7.7 Genevieve S.
Philippines
May 26, 2013
Perfect location if but a few hiccups
Location, free in-room wifi, roomy for Tokyo standards
Location is perfect since it's right beside Tokyo Station which makes it accessible to anywhere that any of the numerous trains travel to.. The only hiccup is the in-room safe which is located on the bottom drawer of the side table. It opens up but not fully so putting a bunch of stuff in there can result in disaster which is what happened to me. Somehow my passport got pushed to the back and got caught on the hinge so every time you open the safe the goes up with the lid. Long story short, I "lost" my passport but the hotel "found" it the next day and gave me a complimentary night's stay for missing my scheduled flight and also fare to take the cab to the airport. I don't fault the airport staff for anything that happened and am quite happy with how they resolved it.

8.7 Olivier K.
France
May 20, 2013
Nice room
nice room, great hotel & great service

8.3 Malgorzata D.
Poland
May 07, 2013
Good transport conections
Nice city view , fast transport location

6.7 Annie M.
Hong Kong
May 03, 2013
Business hotel with small rooms
Good location / helpful staff / comfortable beds and sufficient amenities
Very small rooms only suitable for business travellers. For the price we paid, I was expecting more. I'd much rather go back to Tokyo Station Hotel next time.

9 Ana I.
Spain
April 16, 2013
Well located modern hotel. Good
nice view, friendly staff & good location

7.3 Chong K.
Hong Kong
April 08, 2013
Center of tokyo, better hotel to travel Disneyland
Nice night view and air purifer provided, regular semi-double room suitable for couple but not from 3 members family.