arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.3
Based on 3176 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3176 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.4

Jerome F.
Canada
May 29, 2014
Nice hotel, good service, rooms old?
Location, staff, convenience
The Hotel Metropolitan Tokyo is located near Ikebukuro station, one of the largest stations in Tokyo. It is situated very close to the station and has convenient limo buses to both Narita and Haneda airports. The rooms are clean and well maintained, although the hotel's rooms are a little bit older. No complaints and would recommend this hotel for anyone wanting to stay in a large hotel near the station.

Daniel C.
Singapore
May 28, 2014
Good Location; Little Dated
Location; Staff
Hotel is centrally located near Lumine exit of Ikebukuro. Many restaurants in vicinity. Staff speak good English and service generally excellent. Airport Limousine stop, which is great. Downsides: Strange that hotel that charges what it does has no free wifi in rooms. That is an international service offering that even cheaper hotels are offering, so the hotel's attempt to charge a few hundred yen for this is downright silly and insulting. Cheapens the entire process. Décor a little dated. No English channels. No mineral water bottles, but you are expected to boil your own or drink from the tap. Which again is silly given what the charge. Penny wise pound foolish ideas like this make the frequent traveler gnash his teeth. The management needs to wise up to the new world soon, or else risk losing customers. Otherwise an excellent hotel in a great location. If you like the Keio Plaza, you would like this.

Igor Z.
Australia
May 28, 2014
comfortable hotel in good location
location, open window
Normally I always stay in Metropolitan. Easy to get from airport by bus, metro and JR nearby, many restaurants around, public gym is close too. Recently many groups of Chinese tourists started to frequent hotel creating noise, so something to watch for and ask the floor without big tourist groups.

Diana F.
Singapore
May 27, 2014
Nice hotel in a very convenient location
Close to the subway station, easy access from airport, lots of places for dining and shopping
I stayed on the 14th floor, the furniture and carpet are old. The room is dark. The housekeeping limit guests to 1 hour for usage of iron and ironing board. No free internet in the room. Other than the above, the hotel is centrally located in a convenient place.

WONG P.
Singapore
May 26, 2014
Comfortable and value for money in Tokyo.
Easy accessible to train station; direct bus airport shuttle; good Chinese restaurant
Very comfortable stay.

Hui C.
Singapore
May 26, 2014
Great. Service was great and speak English well.
Location, service, view
Spent 4 nights in the hotel. Good neighborhood, and very centrally located. Staff we're very helpful and housekeeping was very well observed.

Derek H.
Australia
May 26, 2014
Good location in Ikebukuro
Location, access, friendly staff
I had a conference in the same hotel, this was very convenient. Hotel is nice and very friendly. Location is good for access to the Station, but far enough away that you are not in the rat race near the station.

LIU W.
Taiwan
May 24, 2014
Good
Service is good

Yap A.
Singapore
May 23, 2014
Room were clean and bed comfortable.
Easy access to eateries, public transport & great shopping nearby.
We request for No Smoking room during booking. However, we were given a smoking room as the check-in staff insisted that Agoda never make this request. Fortunately, the room were provided with Sharp ioniser air purifier. So, it was not a issue.

Tzuying C.
Taiwan
May 22, 2014
Na
Na
This hotel locates in the center of lots shopping. The staffs are very friendly. You can speak English to communicate with them.