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2015
Excellent 8.3
Based on 3200 reviews

Recent customer comments

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Excellent



based on 3200 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.0
  • Food/Dining 7.4

Daniel C.
Singapore
May 28, 2014
Good Location; Little Dated
Location; Staff
Hotel is centrally located near Lumine exit of Ikebukuro. Many restaurants in vicinity. Staff speak good English and service generally excellent. Airport Limousine stop, which is great. Downsides: Strange that hotel that charges what it does has no free wifi in rooms. That is an international service offering that even cheaper hotels are offering, so the hotel's attempt to charge a few hundred yen for this is downright silly and insulting. Cheapens the entire process. Décor a little dated. No English channels. No mineral water bottles, but you are expected to boil your own or drink from the tap. Which again is silly given what the charge. Penny wise pound foolish ideas like this make the frequent traveler gnash his teeth. The management needs to wise up to the new world soon, or else risk losing customers. Otherwise an excellent hotel in a great location. If you like the Keio Plaza, you would like this.

Igor Z.
Australia
May 28, 2014
comfortable hotel in good location
location, open window
Normally I always stay in Metropolitan. Easy to get from airport by bus, metro and JR nearby, many restaurants around, public gym is close too. Recently many groups of Chinese tourists started to frequent hotel creating noise, so something to watch for and ask the floor without big tourist groups.

Diana F.
Singapore
May 27, 2014
Nice hotel in a very convenient location
Close to the subway station, easy access from airport, lots of places for dining and shopping
I stayed on the 14th floor, the furniture and carpet are old. The room is dark. The housekeeping limit guests to 1 hour for usage of iron and ironing board. No free internet in the room. Other than the above, the hotel is centrally located in a convenient place.

WONG P.
Singapore
May 26, 2014
Comfortable and value for money in Tokyo.
Easy accessible to train station; direct bus airport shuttle; good Chinese restaurant
Very comfortable stay.

Hui C.
Singapore
May 26, 2014
Great. Service was great and speak English well.
Location, service, view
Spent 4 nights in the hotel. Good neighborhood, and very centrally located. Staff we're very helpful and housekeeping was very well observed.

Derek H.
Australia
May 26, 2014
Good location in Ikebukuro
Location, access, friendly staff
I had a conference in the same hotel, this was very convenient. Hotel is nice and very friendly. Location is good for access to the Station, but far enough away that you are not in the rat race near the station.

LIU W.
Taiwan
May 24, 2014
Good
Service is good

Yap A.
Singapore
May 23, 2014
Room were clean and bed comfortable.
Easy access to eateries, public transport & great shopping nearby.
We request for No Smoking room during booking. However, we were given a smoking room as the check-in staff insisted that Agoda never make this request. Fortunately, the room were provided with Sharp ioniser air purifier. So, it was not a issue.

Tzuying C.
Taiwan
May 22, 2014
Na
Na
This hotel locates in the center of lots shopping. The staffs are very friendly. You can speak English to communicate with them.

melani D.
United States
May 18, 2014
We love staying at The Metropolitan Hotel!
Location, friendly staff and very close to the train station.
We visit Tokyo every year and I wish we can go there more often. We stay at The Metropolitan Hotel every time we're there bec.the location is excellent and the staff are very friendly. Shopping areas and the train station is just across the street so it's very convenient. We love staying in this hotel all the time.