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Excellent 8.3
Based on 3172 reviews

Recent customer comments

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based on 3172 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.4

May 05, 2014
Accessible to local transportation and airport bus
location, internet, comfort
The hotel was accommodating and has friendly staff that can speak good english

Peter S.
May 05, 2014
Brilliant, so many attractions
Easy access to tourist spots, shopping and restaurants
Very good

Stanley W.
Hong Kong
May 03, 2014
meet my expectation.
good transportation, tidy and comfortable room, reasonable price of room.
tidy, comfortable, free Wifi in the room, friendly manner of the staffs.

paul S.
May 03, 2014
absolutely great
close to major shopping areas, close to trains, very comfortable
very pleasant

Jackie T.
May 02, 2014
Great Hotel but breakfast could be better
Helpful staff, cleanliness and good location
The hotel upgraded us to superior room and I appreciate and happy for the upgrade. The hotel is quite near Ikebukuro train station and near Tobu shopping mall. Parco and Otome road was not too far away. Only drawback is the hotel's buffet breakfast. Lack of variety and taste. In all, great hotel. Recommended!

May 01, 2014
Very Centrally located
Comfortable,cosy and centrally located
The room is too small and it is not cheap. Wifi is not free

Johnny Y.
May 01, 2014
Good Location, easy public transportation
Location, Location, Location !

Anna G.
April 29, 2014
It was a pleasant stay.
Accesibility to train station, near shopping malls, efficient staff
For second timers like we are to visit Tokyo this hotel is in a good location. However, if its your first time in Tokyo you would want to be staying in an area nearer central Tokyo. It takes about 20 minutes to get to Tokyo and a lot of station stops. Considering that their trains are fast and efficient 20 minutes on it is far. Lots of japanese department stores like Seibu, Tobu and Lumine nearby and the ever reliable Family mart for bottled water. Prior to our arrival i was emailing the hotel for advice/ tips on how to get to the hotel and to get to the airport by bus or train. They replied fast and with complete time details of available airport shuttle, subway trains and skyliner trains. Very helpful. The room we had though is a bit cramped. The bed just enough for us couple of average built and height. I just got disappointed that they didnt give us complimentary water bottles in the room. A few weeks back, my parents stayed at the same hotel but they had complimentary water bottles in their room. They couldnt give me a reason, just that there is a vending machine for ice and drinks in the hallw if i wanted to buy. The hotel is old but efficient.

Nancy E.
United States
April 27, 2014
This is a Smoking Property
Comfortable, Quiet, direct Limousine bus to/from the airport
Buyer beware specifically if you book/pay thru a 3rd party. Unlike most places in the world, Japan still allows smoking in public places and hotels are no exception. Upon check-in, I was assigned a smoking room and the odor was overwhelming. I had difficulty switching to a non-smoking room and was told that in the future, I should book directly with the hotel in lieu of Agoda

Jennifer C.
April 27, 2014
Very enjoyable
Location, location, location
It was great for us, perfect area with easy access to everything. Clean, pleasant.