| New Otani |
Guest Rating: 8.7 |
angela D.
|
 Australia
Couple
Date of Stay: 03 Nov 2009 |
| Value for Money: |
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8/10 |
| Location: |
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6/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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Service, view from the bar, garden. Exceptionally overpriced meals and snacks in resturants.
Staying at the New Otani is like going back in time. We felt like we were stepping back into the 1950s.
We enjoyed that very much for the novelty value but if you prefer something more contemporay perhaps opt for somewhere else.
I have nothing to complain about. A good hotel with easy access from train station/subway and nice friendly service.
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| Recent stay for business and holiday |
Guest Rating: 8.7 |
liang C.
|
 Singapore
Family with young children
Date of Stay: 23 Oct 2009 |
| Value for Money: |
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10/10 |
| Location: |
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6/10 |
| Staff Performance: |
|
8/10 |
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| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
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Within walking distant to Akasaka area
5-8 mins walk to subway station Akasaka Mitsuke
Many good restaurant within hotel Hotel is too space out, need to walk alot from point to point.
Signage is not very clear
With the discount for booking early, this is a very worthwhile hotel to stay in. Many governement officials make this their choice hotel. Service and room ammenities are standard and without much complain.
We were given a early check-in as the room that we booked was available. No additional charge were added.
The tepanyaki restaurant in the garden is a MUST try for food lovers.
Restaurant Tip : You can find all the food you want in Japan at Akasaka area just 5-8 mins walk across the road.It is also a night drinking place...
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| Japan 10.2009 |
Guest Rating: 10 |
john W.
|
 United States
Family with older children
Date of Stay: 21 Oct 2009 |
| Value for Money: |
|
10/10 |
| Location: |
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10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
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10/10 |
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The New Otani is one of the best hotels, beauty, service, and location, but especailly the 400 year old garden. The hotel is one of the best, my favorite, and I have stayed there many times over the past 25 years. I could have stayed many other places, but I always come back to the New Otani Tokyo and Osaka, I like all that is the best here, garden, service, various resturants, and location. The many variety of shops is also a plus, as the large rooms for various meetings.
Sightseeing/Attractions Tip : The locations is good as for a large city, easy to take taxi's, but also the many close by train stations that will take you to many places at a reasonable price.
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| Perfect Hotel to stay in Tokyo |
Guest Rating: 9.3 |
steeve M.
|
 Switzerland
Couple
Date of Stay: 21 Oct 2009 |
| Value for Money: |
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8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
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I did appreciate the cleanness, the facilities, the beautiful garden, the view of the city from the room. The location is very good. The service provided is of quality and achieved my expectations. wi-fi access in the room would be a plus! We stayed in New Otani Hotel for 3 nights for a leisure trip in Tokyo. We were provided with an excellent service from de beginning. The room was clean, with a nice view of the city and garden. The location of the hotel is quiet centric and 5 minutes walking from one of the subway stations, which makes easy to visit the city. The hotel is well known, taxi drivers know it very well and we found that very convenient in Tokyo.
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| Great garden, close to Akasaka. |
Guest Rating: 8.3 |
rod B.
|
Australia
Couple
Date of Stay: 19 Oct 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Easy access from Narita by bus, comfortable room good amenities. The garden is worth a few hours contemplation. Paying for the internet is poor form and should be eliminated. The best reason for choosing the New Otani is the garden which is really great and very well cared for. You should walk into Akasaka, get a coffee and a croissant (which are also very good) and have a slow contemplative breakfast next to the upper pond. A great amount of thought has gone into the garden and it is worth while taking the time to respect the design and care that went into it.The hotel is comfortable and much like many others.
Sightseeing/Attractions Tip : Spend time in the garden. Wander around Akasaka. Visit the Temple access by escalator.
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| Great Hotel |
Guest Rating: 8.7 |
jose E.
|
 Mexico
Family with young children
Date of Stay: 18 Oct 2009 |
| Value for Money: |
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8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Good place to saty. Friendly service and nice rooms.
Watch out for the prices at the hotels restaurants and cafes.
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| hotel new otani is very touristic |
Guest Rating: 9.3 |
martin M.
|
United States
Couple
Date of Stay: 07 Oct 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
great location near subway
lots of restaurants nearby
staff could not be better and more helpful way too big
way too touristic
easy to get to from airport...take the airport bus directly to the hotel...and it is reasonable- around 3000 yen.
rooms are adequate- BRs a plus. immaculate as is all of Japan.
restaurants in the hotel were overpriced. take a short walk out the garden court exit and over to the Akasak-Mitsuke station...many options in the area- the concierge will assist you.
good value for the money but next time I will opt for something a bit smaller and more intimate.
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| Four day stay |
Guest Rating: 8.3 |
gabor G.
|
 Hungary
Family with young children
Date of Stay: 04 Oct 2009 |
| Value for Money: |
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8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
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| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Very nice garden. Very good location of the hotel. The staff is extraordinarily pleasant and polite. Lots of dinig opportunities. Wellness can only be attended by people above 18yo. Our son is a good swimmer, not clear why he could not go to the pool.
Too little number of coat-hangers.
No place for traveler-bags in the room. We enjoyed our stay at the hotel overall. The garden view from the breakfast area was exceptionally good. The structure of the buildings and gates were a bit confusig for us at the beginning, but we learnt to find our ways quickly with help of the staff, so we could enjoy the close location of both the subway as well as the JR station. The garden area was really an excellent and relaxing oasis in the middle of the town, really appreciated the walks during evenings after busy days of exploring Tokyo. We think the fine quality of the functionalities of the hotel combining with very good location for reasonable prices provide the hotel a relly good overall rating.
Hotel Feature Tip : Provide a location and orientation advisor A4 size map of the hotel and the vicinity with main attractions real close, like the JR station, the subway stations, the nearby pedestrian area, etc.
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| Hotel with the works! |
Guest Rating: 9 |
zeta M.
|
Australia
Family with young children
Date of Stay: 28 Sep 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
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| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Great location - close to trains and restaurants
Spacious rooms, including triple rooms for those traveling with kids
Grocery store in the hotel
Friendly, helpful staff Use of the swimming pool is seasonal - we missed out by a day!
Brakfast buffet is mediocre and very expensive. We stayed at the New Otani with our 3 year-old and loved it! It was one of the only hotels we could find in Tokyo that offered a triple room with separate bed for a reasonable price. The room itself was spacious, with a separate living area and bathroom - even a heated toilet seat! Eating out in Tokyo is very expensive, so we stocked up at the little supermarket downstairs in the hotel and ate breakfast in our room - they had everything from pastries to sushi.
We were very disappointed at not being able to use the pool - apparently it is closed at a certain time each year, despite the fact that the weather was sunny and mild. Check this before you book.
The breakfast buffet was also very ordinary - everything tasted a bit stale and it was extremely expensive - we only ate there once!
Overall, this is a wonderful deluxe hotel in the heart of Tokyo - huge, but friendly - and in a great position for cafes and train stations.
If you're travelling as a couple or with kids, you'll find it a great option.
Hotel Feature Tip : The hotel supermarket - full of gourmet goodies and actually not too expensive! It was a lifesaver on many occasions.
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| Huge luxurious hotel |
Guest Rating: 8.7 |
carola M.
|
 Germany
Other
Date of Stay: 24 Sep 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Easy to find. Big rooms, outstanding for japanese standards. Very nice green environment. Services and food very expensive. This hotel is an island in the middle of Tokyo, since it has an enormous green space around, including a japanese garden. It has several restaurants (which I even did not count), shopping arcades, it is a town in itself. The rooms are very spacious, which does you something good if you have been in "japanese shoe boxes" before. It is easy to find, subway station just 2 minutes away. The area is absolutely superbe, it is Akasaka, which has lots of restaurants around (if you do not want to pay the rediculous prices in the hotel), nice little cafes and you can stroll around for hours.
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| new otani hotel tokyo |
Guest Rating: 7.7 |
kerri L.
|
Australia
Solo Traveler
Date of Stay: 22 Sep 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
4/10 |
|
the price of food in hotel restaurants is exhorbitant e.g. hamburger and cappuccino A$50 the hotel is huge and does have everthing in it you could possibly require from general store to high range boutiques. the bell boys are very help full and the hotel supplies a easy to read map of the surrounding areas. the room amenities are fabulous. if you forget a toothbursh or razor do not worry it is already there for you. te gardens are beautiful and well worth a visit. if you can not find reception ask in one of the shops because the place is huge.rooms are substantial in size and value for money. 3 minute walk from train station and constant taxis availabale at the hotel.
Restaurant Tip : the restaurants food eateries in the atttached building and surrounding area are much better value for money and will make yor dollar go 5 times as far.
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| Wonderful Stay - Great Help from All |
Guest Rating: 9 |
wallene P.
|
United States
Other
Date of Stay: 13 Sep 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Great location, super staff, lovely rooms, very clean, nice view - loved our experience here! I cannot think of any significant improvemenets! Travelling with my sister - and hotel made life easy for us with help at every turn. It was our first time to Japan, and their instructions and directions were most appreciated. Rooms are great and hotel is lovely.
Restaurant Tip : Right near the hotel are many small shops and eating establishments with night-time attractions.
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| Sanctuary |
Guest Rating: 9.7 |
david B.
|
Australia
Couple
Date of Stay: 08 Sep 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Great location, great experience, beautiful Japanese garden Pool should be included in room rates The hotel is a sanctuary amidst the hustle and bustle of tokyo.
Our second stay in this hotel with 12 months
The rooms are clean and well maintained, however the beds an be a little firm for some, i personally found them great. The views of tokyo particularly from the upper floors are astounding, well worth the room rate.
Room staff were efficient and courteous, and front desk staff were helpful, to all our requests.
The outstanding feature of the hotel is the 10 acre garden. Within its confines, the rest oft he world melts away and you could be in the countryside estate of a wealthy landowner.
Will stay again.
Restaurant Tip : Go out to the many restaurants in the akasaka area adjacent to the metro station, they are great value and mixing with the local japanese a great experience.
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| Great for Business travel |
Guest Rating: 9.3 |
duncan M.
|
Australia
Business Traveler
Date of Stay: 27 Aug 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Excellent room - good size and clean, complimentary water bottles. The bed and pillows were very good. The New Otani is a large hotel in Akasaka. It is well located to most business operating in the Central Tokyo area, and is also close to Shibuya, Shijuku, and Roppongi. There are many places to eat within easy walking distance from the hotel.
This hotel would be suited to both business travellers and holiday makers alike.
Nightlife Tip : The nightlife near the Hotel in Akasaka is very good.
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| My First Visit to Japan |
Guest Rating: 9.3 |
sudha C.
|
United States
Solo Traveler
Date of Stay: 26 Aug 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
The Hotel Staff are extremely friendly and very gracious.
The Travel desk and Customer relations were all extremely helpful. The breakfast buffet can have a little more variety.
I would have liked more choices for the on demand movies or pay-per-view movies on the television. This was my first visit to Japan. I am glad that I chose the New Otani Hotel. It is very conveniently located. The hotel itself has a beautiful Japanese garden and this was very tranquil and well maintained. It was like an oasis of peace in the center of a bustling neighbourhood.
The room I had was spacious, adequately furnished and well kept. The bathroom was also roomy and convenient.
Above all the Staff working in the hotel lent it a very friendly and inviting atmosphere.
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