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Excellent 8.2
Based on 727 reviews

Agoda Verified Reviews

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based on 727 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

7.3 Carsten T.
June 03, 2013
location, location, location
As Always very good. the location is great, the japanese hospitality outstanding. the hotel is expensive but great for business and city holidays.

8.7 Stephen M.
United Kingdom
June 03, 2013
Great location, clean
Location, Clean, Price

8 Boon L.
Brunei Darussalam
May 31, 2013
Awesome Zen Garden
Luxurious, Comfortable and Conveniently Located

8 Boon L.
Brunei Darussalam
May 31, 2013
Awesome Zen Garden
Comfortable, Luxurious and Nice Zen Garden

8 Boon L.
Brunei Darussalam
May 31, 2013
Hidden Gem in Akasaka
Luxury, Zen Garden, Comfortable

7.3 Patchara S.
May 30, 2013
Nice and luxury
love location and Japan
very nice, love Japan , central location , luxury liviving

6 Michael T.
United States
May 29, 2013
They need to modernise their hotel.
location, view and thats it
Dissapointed because they close the pool for no reason then asked us to pay for the New Otani Club if we wanted to use the spa (same thing with the Gym. If the hotel advertises that they have these facilities, they should be free to all guests. No Wifi in rooms only in Hotel lobby and the hotel interior felt like it was stuck in the 1980s

9.3 JEAN L.
May 27, 2013

9.7 Reiko F.
May 27, 2013
Beautiful. Great for weddings, for honeymooners.
Service , Garden and location
We were honeymooners and got upgraded to a suite (great service!) with a free bottle of red wine. We had a suite in the garden tower with a view of the traditional garden, the suite was beautifully designed, we loved every part of it. We had a walk in closet, the bath was also traditional Japanese style but very spacious with his and her sinks, it was very comfortable.

9.3 Gilbert L.
May 27, 2013
Best value for money hotel. Great location!
Location, Friendly efficient staff, value