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Excellent 8.2
Based on 728 reviews

Recent customer comments

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Excellent



based on 728 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Stephen M.
United Kingdom
October 22, 2012
good location, rooms a bit old
Location, location, location
This hotel is ideally located for getting around the marunouchi, akasaka, roppongi, shibuya areas. The rooms are a bit old but I can overlook that for the convenience and cleanliness.

Jessica S.
United States
October 11, 2012
Nice hotel but not too many amenities
Beautiful hotel. Lots of space but the pool is crowded and drinks are expensive
The hotel is nicely situated and is an easy walk to the train station. We did not spend much time here since most all places charge 13000 yen for a buffet. It seems a little over priced. The rooms are large and have everything needed for a nights stay. We did go to the pool which was an extra charge but did not get to use any seats because it was so crowded. It was nice to stay at a pool in Japan but I don't think it was worth the money. Overall, I would stay here again but I would be ready for a very expensive night.

Ka H.
Hong Kong
October 08, 2012
Lovely hotel and service with a smile
Good quality room
I am satisfied with the overall quality of the hotel. It is really a very big hotel and you can get lost in it. The price is not cheap but the overall environemt is satisfactory.

Ka H.
Hong Kong
October 08, 2012
Lovely hotel and service with a smile
Good quality room
I am satisfied with the overall quality of the hotel. It is really a very big hotel and you can get lost in it. The price is not cheap but the overall environemt is satisfactory.

Brian F.
Ireland
October 03, 2012
Very comfortable hotel with a great view
Lots of restaurants, great service
The rooms are excellent, and the staff are helpful and friendly. There is a great view of the city. Try the Sky restaurant for an excellent buffet and tasty fish and steak.

Marnie M.
Australia
October 02, 2012
very nice business hotel
Clean and spacious
Lovely staff, very nice comfortable rooms that are spacious. Nice bathroom too.

Marcel G.
South Africa
September 30, 2012
Good Hotel but missing that personalised service
Location
I found the hotel terrible at going that extra mile. It's almost like they are bound to procedure!

Mahir S.
Germany
September 16, 2012
Low value for money
clean, spacious rooms, Japanese garden
good hotel, but for the price you will get a better experience in the ritz carlton or hyatt hotels in tokyo.

lionel K.
France
September 13, 2012
Excellent hotel in downtown Tokyo,
Great location, outsode pool, garden
always a nice experience to stay at the New Otani. friendly staff, nice room for the main tower, and great outdoor pool and garden

Tim H.
New Zealand
September 11, 2012
Good Traditional upper Class Hotel
Good to shops and station
I like New Otani because it is very close to the shop and stations. When having meeting and then going out for drinks after it is a handy place as you can use from a number of local options. With 3 different train system close by it easy to get around on trains or by Taxi It is consider to be upper class so when your telling your client you are staying their they do get impressed.