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Excellent 8.2
Based on 728 reviews

Recent customer comments

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based on 728 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Edmundo P.
July 06, 2012
Big Hotel
Nice garden. Near subway stations
The triple room is very nice and spacious. The room was renovated.

Edmundo P.
July 06, 2012
Good Hotel
Near Subway Station. Near Hooters, Near Mcdonalds
The room is clean and renovated. The exterior of the hotel is old. But the lobby is clean.

Ann B.
United Kingdom
July 03, 2012
Lovely hotel with very nice rooms
rooms good size and it had everything you would need in the hotel its like a city staff very nice
We found the hotel very nice it is very large like a city on its own it even had a post office so it was great as we could access cash from our credit cards its about a 10min walk to the subway station. The rooms are a good size for japan and very clean the staff very helpful

Chen N.
July 03, 2012
Great location but small rooms
Convenient with amenities
The hotel is conveniently located with subway station nearby and with shopping malls. However, the booking do not include breakfast which leave us with little choice for meals, especially not very comfortable with the languages and culinary.

lionel K.
June 29, 2012
great location, 5 stars if you are in Main Blg
Main building, outside pool, atmoosphere
Pros : rooms in the main building, outside pool,cozy atmosphere, friendly staff, good location Cons: Garden tower is to avoid absolutly as it will ruin the experience. Food is too expensive

Alexander J.
United Kingdom
June 25, 2012
Great Hotel seemingly a Tokyo legend
Excellent service, nice room and fantastic ornamental garden, a piece of history right in the centre of the hotel.
The staff in the hotel provided excellent service and advice and their english was of a good standard which is above average for Tokyo. The room was a decent size with a good view. Extremely comfortable bed. The hotel is closely located to the rail network. For the quality and service of the hotel it was very good value.

Yuan W.
June 24, 2012
GREAT Location and Fantastic hotels
Japanese garden inside hotel is quite impressive
Very friendly services, good english, hotel buffet (between the main tower and garden tower)is not recommended

Matsuo O.
United States
June 21, 2012
Beautiful garden, wonderful staff
Staff was very hospitable. Location was excellent. Hotel was beautiful. We enjoyed every single day.

Matsuo O.
United States
June 21, 2012
Great staff
Convenient location
We loved the hotel and it was super close to the Tokyo Metro and the foodie area.

Armando R.
June 19, 2012
The hotel has a great location
Japanese Garden, shops, jogging path.
The hotel has a fantastic location. It was easy to get around from there. A few concerns was that it seemed old and tired. The rooms and the carpet in common areas need to be upgraded/renovated. The hotel should also provide wifi in all the rooms. it was quite inconvenient without it. And, the gym definitely needs an upgrade. Other than that the location and shops in and around the hotel were worthwhile.