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Excellent 8.2
Based on 727 reviews

Recent customer comments

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Excellent



based on 727 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

8 Kristin M.
Singapore
July 02, 2013
Comfortable stay in a characterful hotel
Quiet room, proximity to jogging around Imperial Gardens, good English speaking & helpful staff
Would be better if outdoor pool was open during my stay, but they are very strict as to when summer period is.

9.3 Yasuteru K.
Japan
July 01, 2013
Hotel with Top Restaunrants
Dining, Location, Price

6.3 Leslie M.
United Kingdom
June 29, 2013
Good hotel with bus from Narita
Airport bus, location, gardens
Stayed 5 nights then visited other cities then returned for 4 more night.

9 Joaquim S.
Singapore
June 24, 2013
Conveniently Located and Fantastic Service
The hotel has one of the nicest and probably oldest Japanese Garden in Tokyo. Big hotel but still retains very personal service. Very convenient transport.
Room is a bit small but as expected in Japanese hotels. Everything else works perfectly as expected as well.

6.3 Tan Y.
Singapore
June 23, 2013
Great staff, Hotel is too far from train station
excellent service, big room, good amenities
Hotel has vintage feel with a Japanese Garden. I would suggest not to book this hotel if you have purchased the JR pass as it is very far from the nearest JR station (had to haul heavy luggage in the rain and walked for 15 mins on very uneven roads). Also, if you have to book this hotel, do not book the Garden Tower as you have to walk another 5-8 mins back to that area after returning from your shopping. Killer. Was touched to see the staff wiping off rain droplets very attentively when we were doing check-in.

7.7 Cheng L.
Singapore
June 19, 2013
Comfortable Stay
Nice garden, comfortable size room and

8.3 Klaus B.
Germany
June 19, 2013
Good quality, but not exceptional
Big rooms, very near to the metro station Asakasa Mitsuke

9.3 Alexandra B.
Laos
June 19, 2013
great experience, super happy
Nice friendly staff, comfortable clean rooms
Will definately go back, even got a membership card

8 Tsui S.
China
June 18, 2013
A convenient hotel
rooms are big, near MTR station, good view around the hotel
The environment is good and quiet. Convenient to travel to other places. A very big hotel.

8.3 Tina T.
Singapore
June 10, 2013
The bed is too hard
The size of the room is big