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Excellent 8.6
Based on 1155 reviews

Recent customer comments

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based on 1155 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 8.4
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 7.4

Jeremy V.
United States
January 09, 2016
Nice hotel for a nice price
Value, atmosphere, service
I got a ridiculously low rate on a lovely room at the Niwa. I think the price was so low because of the season (during the New Year holiday week) and because it was a smoking room, but I couldn't tell: no latent tobacco odor in the room whatsoever. The Niwa is a beautiful hotel and the standard room was spacious, comfortable, nicely appointed and decorated. I'm 194cm/6'4" and was able to take a bath in the tub. Location is very convenient: 5-10 minute walk to nearby metro/subway stations, 5-minute walk to Tokyo Dome Hotel where you can catch one of the Airport Limousine buses to Narita, lots of good places nearby to eat and drink.

Chin W.
January 08, 2016
Fantastic Stay
Clean, Friendly Staff and Near to the Train Station
I really like the room concept and it is really spacious for two person considering that the accomodation in Japan are usually quite small. At least the staff were able to speak in English to communicate with us. The room and toilet are very clean. It is a very well-equipped hotel with postage service/money exchange machine at the lobby. Only took us 5 minutes to walk to the nearest train station which is very convenient. Would definitely come back again if we are travelling to Tokyo again.

Yee F.
January 03, 2016
great hotel except for location
cleanliness,great ambience
Great . Except for the distance to subway n the double bed too small for 2 persons

Thomas H.
January 03, 2016
Boutique hotel in the center of Tokyo
Location, room standard, service
Although not the cheapest hotel we liked the superior standard and new facilities. Room was definitely in the smaller side but reasonable and what you get as a standard in the center of Tokyo.

Haidee W.
December 31, 2015
Cannot fault a thing about this hotel
Availability of coin operated washing machine/dryer; comfortable beds; amazing massage chairs.
I honestly cannot fault this hotel and would definitely stay here again next time I am in Tokyo. From the beginning, it is a very short walk away from the train lines (JR and toei), has a convenience store right next door if you need to run out to get a few things, and the check in staff were fantastic (originally they said our Agoda booking meant we had no choice of twin/double room even though the booking said we could choose at check in, but the manager came and approved the change for us). Moving up to the room, it was well-appointed and clean with comfortable beds. When we went to level 3 to the common area, we found a handy coin operated washing machine (with automatic washing powder dispenser inside) and dryer, along with drink/snack vending machines and 3 amazing massage chairs. WiFi also worked well throughout the hotel. So overall, I was extremely impressed with this hotel and just can't fault a thing! Well done Hotel Niwa!

Jeicy H.
New Zealand
December 23, 2015
Japanese modern
Value for money, clean, quiet sleep
Very pleasant 3 night stay, will consider staying again for business travel too. Close to imperial garden so great for early risers to start the day by walking and exercise there.

Lynna J.
United States
December 19, 2015
Very Comfortable Stay
Clean, friendly, comfortable, east meets west

azizah I.
December 15, 2015
Autumn in Tokyo
Location - near Hanaeda airport and walking distance to subway. Friendly and helpful staff

Ka W.
Hong Kong
December 14, 2015
Clean, comfort and good location

Jonathan N.
December 12, 2015
Get more than you paid
The location, staff performance and the room
The staff fluent in english compared to the other hotel staff when im traveling japan. The room was very comfy, it has the combination between traditional And modern design. The location also good, it only takes a few minutes walking to the station.