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Excellent 8.6
Based on 1155 reviews

Recent customer comments

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Excellent



based on 1155 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 8.4
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 7.4

Andrew P.
United Kingdom
May 23, 2016
Quaint, comfy & central
Lovely hotel, beautiful grounds and lobby area. Very tastefully appointed rooms, a little on the small side but well equipped, quiet and comfortable. The third floor refresh room is a stand out feature of the hotel. The Japanese garden is serene and a lovely place to unwind in the afternoon sun or after a late night in wonderful Tokyo. The massage chairs are downright awesome, we fell asleep on two occasions when we didn't intend to. The refresh room also features vending machines for beers, soft drinks etc and washing facilities. There is also an adjacent gym. The location of Hotel Niwa is vey good indeed, despite our initial concerns that it was situated in a relatively quiet area. It is within 5 minutes walk of 2 metro stations, next door to a 24 hour convenience store and there are various bars and restaurants tucked away in the surrounding streets of you explore. It is also within 5 mins of the Tokyo Dome theme park and entertainment complex which was an unexpected but fantastic surprise (you have to ride the Thunder Dolphin if you have a strong stomach!!). Overall, we had a wonderful 7 nights at the Niwa and I would wholeheartedly recommend it!

Kulin P.
United Kingdom
May 16, 2016
Stayed for 4 nights
Couldn't have asked for more! The free wifi was a God sent. It worked like a breeze.

Stefan P.
Sweden
April 29, 2016
Great place
Hats off!

Michael C.
Canada
April 21, 2016
Great stay at the Niwa
Great hotel, close to subway, friendly staff, super clean, modern and fresh.

Elliot H.
United Kingdom
April 19, 2016
Good but could be better
At 0915 was refused entry to breakfast buffet as it was last orders at 0930, found an amazing coffee place by Jimbocho thanks to the very helpful lady on reception though. Note that hotel does not accept foreign debit card payment, only credit cards.

Tamara S.
Australia
April 14, 2016
Beautiful comfortable hotel
Perfect after a long flight. Small but luxurious rooms and excellent food.

Lisa W.
Australia
April 13, 2016
Excellent choice in Kanazawa
Everyone about this hotel is great. We couldn't fault anything. Fantastic!!

ByeongSeok O.
South Korea
April 10, 2016
Curtains
Too thin curtain on the window. As soon as the sun rises, the room becomes too bright to keep asleep. I would never go this hotel again before they change the curtains.

Peih-ying L.
Taiwan
April 08, 2016
good value
Good location and very clean

Rachel L.
Singapore
April 08, 2016
Superb location for business traveller and very good service
This hotel is so convenient for me to attend meetings to meetings in Tokyo. Great service and housekeeping. Will be back soon.