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Excellent 8.8
Based on 2184 reviews

Recent customer comments

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based on 2184 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.9
  • Staff Performance 8.8
  • Value for Money 8.5
  • Food/Dining 7.5

8.4 Wing C.
Hong Kong
June 14, 2016
Perfect location with nice staff
Very convenient to take the public transport, such as JR and bus. Nearby the shopping mall and local restaurants.

7.6 Chuen O.
June 10, 2016
helpful staff
good location and modern clean room

7.6 Chuen O.
June 10, 2016
helpfull staff
good location

9.6 Simon F.
United Kingdom
June 09, 2016
Great hotel in fab part of Tokyo!
We had a deluxe twin room, which was a very good size. Super clean and beds very comfortable. Staff were brilliant and service was excellent. Loved Ginza and the hotel is a 5 minute walk from Tokyo station. The only downsides (for me) were that the closet was very small - could only hang a few things and nowhere to store bags. Also although there is a great restaurant, there is no bar. However, I would def stay again.

8.4 CHING L.
June 09, 2016
Hoping live there again!

9.6 Akiko H.
United States
June 02, 2016
Convenient and pleasant
A very convenient location. Room amenities are nice and useful.

8.8 Carole T.
United States
May 31, 2016
Excellent choice for Tokyo stay
Pro: location could not be better. Close to Tokyo station and shuttle bus to both airports and easy walk to metro stations and Ginza. Rooms on higher floors have good views.In-room wi-fi was strong. Room and bathroom were spotless. Con: No breakfast included, and only expensive Japanese breakfast ($25) served in restaurant. Room had no closet or dresser; no place to unpack and put clothes, except piling them up on the desk.

9.2 Junko L.
United States
May 31, 2016
Excellent location
We had to catch a train early next morning so chose this hotel. It was very close, direction was easy to find, although the building looked more brown than ivory. The room was very clean, the tea and snack were a nice touch and the staff was helpful. I took off points for the size of the room. It was hard to get around for two people.

8.4 Thio M.
May 31, 2016
Clean, nice and good toiletries
Good location near Tokyo station

8.4 Thio M.
May 31, 2016
Clean, fresh and nice toiletries. But small room.
Good location as it's very near the Tokyo JR station