arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 6296 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6299 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

9.3 NGA L.
Hong Kong
March 10, 2014
Very convenient
Staff was v nice. They allowed us to check in early as there's room available. They freely upgraded our room.

8.3 Paul T.
United Kingdom
March 09, 2014
Good hotel, centrally located.
Location, friendly staff, close to tube
Good location close to tube station, not a lot to do around this area but very easy to commute to everywhere you want to see

6.3 hiu L.
Hong Kong
March 06, 2014
good location
convenient
close to shinjuku West exit, around 5 mins walk, bus station to airport nearby, but not much restaurant nearby at night time, if you would like to stay around hotel area til late to get some food or shopping, better choose another area, like near East exit. the rooms is standard, small, cleaning is OK, wifi stable and fast.

7.3 Cristina J.
Philippines
February 23, 2014
Just an Ordinary Hotel
accessibility, clean, friendly staffs
Our stay was good. It was our first time in Japan and we are out from morning til evening. Their wifi though is just available in the lobby. So you will notice a lot of people their staying and having access to free wifi.

9.7 Lihong C.
Singapore
February 20, 2014
Pleasant and comfortable stay
Location, Staff Performance and Service
It was a wonderful stay at the hotel. Highly recommended.

7.7 Sumsudin R.
Singapore
February 19, 2014
Location is good, near train station.
Location. Staffs. Internet.
Location is good. Walking distance to train station. Comfort of room is not that great but it's ok as we spent almost whole day out.

8.7 Jared W.
United States
February 17, 2014
it was great
how nice it is. close to the station. staff is friendly
My stay was great. The location is convenient . the lobby is beautiful and staff is so friendly

8.3 Sze W.
Hong Kong
February 15, 2014
Clean, good location, reasonable price
Good location, easy transport
Clean environment, very good location, and reasonable price. Only few minutes walk to station and shopping areas.

8 Fugene C.
Singapore
February 14, 2014
I had a pleasent time and experince in Tokyo
Extremely Accessible Location, Professional, Knowledgeable and Helpful Staff
Hotel Sunroute Plaza Shinjuku is a great location in Tokyo, It's near the hustle and bustle but not in the midst of it. Personally I'd say it's location is one of the best in Tokyo, access to the JR Lines and Metro is just a stone's throw. Airport Limo Bus conveniently drops you off at the hotel. The rooms itself is well maintained, cleaned and tidied each day. The staffs are extremely helpful.

9.3 Wai K.
Singapore
February 13, 2014
Compact and unthoughtful
Location, Location, Location
We were a long-statying guest (total 11 nights), despite this the hotel wouldn't even consider offering a complimentary upgrade to the next category of room just as a gesture of appreciation for our long-staying patronage. It is not often that you get people staying in you hotel for that many nights, which is a piece of good business. Confirmation number: 22100SB068161 for 27 Jan - 3 Feb 2014 stay Confirmation number: 22100SB073857 for 3 - 6 Feb 2014 stay