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Excellent 8.3
Based on 6452 reviews

Recent customer comments

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based on 6452 reviews
  • Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.2

Wai C.
Hong Kong
July 14, 2014
Food, shopping and convenient transportation, goog

July 14, 2014
The location is perfect but the room is small.
The best things are location, cleanness, and price.

Jennifer S.
July 12, 2014
Enjoyable Shinjuku Stay
Nice location, Helpful Staff and Clean rooms
The hotel was really convenient for us because there is an airport shuttle that drops you off in front of the hotel. Shuttle going back to the airport is also available as long as you book around two days in advance with the front desk to assure that there are still available seats for your chosen time slot. The location of the hotel is really centrally located as it is near major department stores and convenience stores are just across the street or a block away. The train station requires around 5 minutes to reach by walking but there is also some confusion as to which station to go to as there are more than one train companies operating in Tokyo. Rooms are nice ad clean. We actually booked smoking rooms as the non-smoking rooms were already fully booked. It didn't smell for a smoking room. The only time we smelled a whiff of cigarette smoke was the first time we got onto our floor and it had some smell on the hallway but after that time it was not noticeable anymore. They also provide air fresheners inside the room in case there might be some smell left. We didn't get to try the restaurant as we bought convenience store breakfasts and just ate outside. The front desk were very helpful whenever we had questions and they tried their best to assist us. All in all it was a nice stay and I would recommend others to stay there.

Chan M.
Hong Kong
July 09, 2014
good hotel
best location, small room
Nice location, good service, but small room

Chan M.
Hong Kong
July 09, 2014
good experice
nice food

Kwan T.
Hong Kong
July 07, 2014
Location good Room clean Price reasonalble
Shinjuku shopping place
Excellent for all severe and location near Central and train station

Choon L.
July 07, 2014
Enjoyable and relaxing
Attentive and english speaking staff, great location.
Enjoyable experience, friendly and english speaking staff, impressive when they allowed us to pre-park our luggages before the check in date and time when we were traveling to Osaka & Kyoto, also we received a bottle of sparking wine as a gift for our honeymoon. Close to JR station, shopping malls, and with direct bus service to airport. Definitely will recommend to my friends.

July 06, 2014
A good end to my Japan stay
location, Location and locaton
I had a really hard time finding this hotel. I had all the information that I needed to get to the right exit but i when i got off the Romance Car Train, I was so lost due to Tokyo station with its numerous walkways and exits and I was overwhelmed. After asking a few people around, I managed to walk to the right exit. Then I was stuck, I went the wrong way and then found a map and then lost my way again. Feeling quite hot under the weather, I approached a car company and the guy pointed just opposite of the building and there it was! The sign was big and I didnt even noticed it. So now when I know where it is, It is very near to the exit. Its not along the busy stretch of road but rather at a quiet road. The Hotel was bursting with guests both local and tourists. It seems to me that it is famous hotel. With the warm japanese hospitality, I was quickly usher to the reception for my check-in. There was some mixed up in the booking (done via Agoda) and I got a smoking room which I didn't want. The staff was very apologetic (not her fault) and informed me that the hotel is fully booked for the night and If i still wanted to change room, they could arrange for me to shift room. The room was small size or rather a normal size. There wasnt any trace of cigarette smell in it. The bed was very comfortable as well. From the Hotel, It is all walking distance to numerous restaurants as well as shopping area like Takashimaya etc. I walked alot on my first day to just soak in to the atmosphere. It was great! I stayed at this hotel as my friend recommended it and was glad to make the choice to stay here.

Somruedee W.
July 04, 2014
Cozy and convenience
cozy, convenience, center
Excellent location.

Chan M.
Hong Kong
July 04, 2014
Nice position~
Clean, near mtr, helpful