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Excellent 8.3
Based on 6309 reviews

Agoda Verified Reviews

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based on 6309 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

8 Swee T.
June 11, 2013
Best Location for Family Goers
Clean, Friendly and Very Attentive

9.3 Barbara F.
United States
June 11, 2013
Excellent as always
location, cleanliness, cheerful colors
I have stayed at Sunroute almost everytime I go t Japan. Firstly, the airport shuttle stops there, the location is excellent for doing visits, I love the cheerful rooms (white and beige). Service has improved over the years - more English speakers, internet has improved. Only problem for me has been room service: I'd like the option of breakfast in my room. The evening menu is somewhat limited so I've never tried it. However the bar downstairs is a good place to meet clients, and staff are attentive.

9.3 katarzyna K.
June 10, 2013
very helpfull staff, but small size rooms
in central Tokyo

10 Kongkiat V.
June 10, 2013
Best hotel in Shinjuku
best location, nice and clean, friendly staff

8 Michelle T.
June 10, 2013
Very accessible and friendly support staff
Location, staff, cleanliness
Due to the construction, the hotel was hard to locate initially. The location was awesome; entrance to the subway was right next to the hotel and the railway line was a 10 minutes walk away. There were a lot of eateries and shopping areas within walking distance. The staff are extremely helpful and spoke with excellent command of English. They always have print outs on hand to help to direct us to where we wanted to go. When we registered ourselves at the front lobby, we were initially allocated smoking rooms when we had requested for non-smoking rooms. Even though the hotel had few available smoking rooms, the manager promptly made an adjustment for us. The only downside was the lack of wifi in the rooms but you could always bring along a router and make use of the LAN cable in the rooms.

8.3 Veronica K.
June 10, 2013
Close to train station, convenient for family
Close to train station, close to restaurants and near shopping areas

7.3 Boon Y.
June 10, 2013
Clean, near to Shinjuku station, 24hr food avail.
super fast internet at 800+mbps! friendly staffs and reasonable near to train station
Room was slightly bigger than I imagined and location was slightly further than I expected. The super fast internet was, well, super fast.. Surrounding was quiet but just 1 street away is the train station which is always full of crowds.

7.7 Virongrong R.
June 09, 2013
very good
location clean affortable

8 Sol H.
June 09, 2013
fantastic location. close proximity to shinjuku
location. location. location

8 Chin T.
June 09, 2013
Very good loaction!! Near eateries & train station
Location, 24hrs restaurants nearby & clean rooms