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Excellent 8.3
Based on 6386 reviews

Recent customer comments

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based on 6386 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Kim L.
January 11, 2013
Expecting more from this hotel but its average
Near to Shinjuku station
It is near to JR Shinjuku Station BUT well-hidden behind other tall buildings. It might take you awhile to find the hotel and you might need to ask for directions too, but once you found the hotel you will remember and know the way. Walls are a little thin as we could hear the family (with kids) staying next to us at night. It is slightly expensive with the room as the doorway was extremely narrow and another hotel we stayed thereafter at a slightly lower price offers more ammenities and better customer service.

xiaowen T.
January 10, 2013
Great location, reasonable size rooms, nice hotel
very big and professional hotel, great location with easy access to shinjuku station, decent sized rooms
The hotel has a great location, very easy to find Very big hotel, looks like a business hotel. Staff are very professional Rooms are pretty reasonable size given how small the Japanese hotels usually are.

Lindy T.
United States
January 09, 2013
Right in the heart of Shinjuku
My family and I stay at this hotel for 3 days. The room are quite small and smell of cigaret even when I requested non smoking. The lobby is very nice. The staff are very friendly. The hotel are very safe, because you can't access your room if you don't have a key card. But the area are safety too. This hotel is 2 minutes walk to the center of Shinjuku, where all the shopping and food. So if you go with family, this hotel is good.

Lum H.
January 08, 2013
clean and lovely smile
1st time to Japan, tokyo. good experience. a far distance away from shopping area.

Ka L.
January 08, 2013
very good location
good location
very good location, close to shopping area, staff are nice~ the room is a bit small but clean~

Sheryl T.
January 08, 2013
Great location and 5 star quality despite size
Location and room design
hotel sunroute plaza is conveniently located about three minutes walk away from the shinjuku station. but just be careful to exit from the correct exit or you'd be walking a big round away. hotel design is very modern and of 5 star quality, but similar to other hotels in tokyo, size of rooms are pretty small, but suitable for 2 adults per room.

Chanathip S.
January 08, 2013
Good location with great service
location, airport express bus from hotel to airport
Love the hotel location. It takes only 5 minute walk to JR station, and 5 minute walk to Takashimaya. There is coffee shop nearby for breakfast. There is an airport express bus from Narita to the hotel and from hotel to Narita.

Kei L.
Hong Kong
January 08, 2013
small, but it's comfortable size in Japan Tokyo
nice Lobby and Lift is fast to carry guest to the floor and Lobby
highly recommend, close to the downtown and JR station (only few minutes walk from station to the hotel), comparing with the room fee and it is valuable to stay there again.

Asa M.
January 07, 2013
Great location
Location and staff
Great location to stay and hotel staff was very accommodating

Sravut R.
January 07, 2013
very convenience for travelling and close to mall
very good location
worth for your money. close to JR and bus station to Disney Resort