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Excellent 8.3
Based on 6316 reviews

Recent customer comments

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Excellent



based on 6316 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

mohamed A.
United Arab Emirates
December 06, 2012
Great location
near to Shinjuko station! a walk distance!
The location is great near to the trains. The space in the room is good not too huge and not too small. didnt try the food in the hotel so i cant comment about that. The loby is great and the guest room is good. Sadly internet is only in the lobby and not the rooms.

Ee O.
Malaysia
December 05, 2012
Good location
location
Stayed there for one night before departure and the staff there was very helpful with late check-out and earlier check-in. Room was nice and cozy. The room was special because you can watch TV from the bath tub! One thing that is lacking is there is no wifi in the room, only available on first and second floor of the hotel.

CHAN E.
Australia
December 05, 2012
Convience location
location is excellent and the room is clean
The hotel is at the excellent location and near all shops and restaurant, JR is only 5 mins walk and the hotel is clean and tidy and server with airport bus

david F.
Australia
December 05, 2012
Perfect location and great service
location
Sunroute Plaza is perfectly located just off from central Shinjuku, making it a great rendevous place. Service is exceptional, being efficient, friendly and ample. A great range of meals for breakfast, lunch and dinner, and the bar means a great warm-up if ventruing out into the city for the night. Arriving and departing was so easy and seamless.

yan T.
Hong Kong
December 05, 2012
convenience & comfortable
convenience of transportation
the hotels ar comfortable & convenience & good shopping area round up

LAW A.
Australia
December 05, 2012
Nice location/decent room size
Close to all amenities
The hotel is conveniently located next to all amenities and Shinjuku Railway Station. Easy access to everywhere you need to go in TOKYO. However, the hotel assumed me for smoking room when I did not specifically identified my request for a smoking room. And they were full and unable to change for the first night upon my arrival. That is a shame. Please identify your request on non-smoking or smoking room when making your booking to prevent any possible misunderstanding. Other than that, everything is good.

Vivi W.
Indonesia
December 04, 2012
lovely and clean hotel
perfect location
the size of the room is OK and is clean. wi_fi only available at the lobby. the hotel location is perfect, near to JR station (walk around 8minutes) the surrounding a lot of 24hours food store and covenience store. very recommended

Leonard S.
Singapore
December 04, 2012
Great Location but Poor Service attitude
Location is great
We booked 2 rooms for 4 nights on the last return leg of our family vacation. On checking in we were allocated a room on a smoking floor. When we rejected the arrangement due to my wife's sinus problems with smoke inhalation, we were told to downgrade to a smaller room size which was available on a non smoking floor. When we pointed out that we had booked rooms on non-smoking floors, the Hotel replied that this is only a "Request" and they are not obliged to accomodate. The rooms were ridiculously small and we cannot even pull our luggage into the back without lifting them over the beds.

Leonard S.
Singapore
December 04, 2012
Great location
Location is great
very small rooms with hardly any walking space around the beds. other than that still ok but book a larger room. sited just about 200m away from the takashimaya.

Madehi T.
Malaysia
December 03, 2012
Located centrally in Shinjuku with easy access
Located centrally with easy access to everything
This hotel located conveniently with easy access to everything. Airport bus stopped within a walking distance to the hotel. Hotel is 5 min walk to Shinjuk station, which have trains that goes to majority of the tourist attraction. shopping and eating places is also a walking distnace. Family mart ie similar to 7 eleven is opposite hotel.