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Excellent 8.3
Based on 6378 reviews

Recent customer comments

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based on 6378 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Yuk K.
Hong Kong
January 24, 2016
Good location
Convinence, good staff

Vannaphone S.
January 24, 2016
good location
reasonable price, great location central to eveytihing
beside the small room but we have a nice comfortable sleep and the hotel is very clean. Staff are attentive. We will definitely will come back to this hotel.

Mohamed K.
January 24, 2016
will come back and stay here again

James P.
United States
January 24, 2016
Good locaion with friendly staff
First choice pick because of location in Shinjuku. Convenience with friendly staff. Always crowd and fully booked

Nurul H.
January 22, 2016
Awesome stay!
Location and room!
For the price I paid for 3 nights, it was definitely worth it. The hotel lived up to its 4-star standard :)

Elizabeth E.
United States
January 21, 2016
Clean & well-located basic lodging
Location, value for money, helpful staff
The very small economy double room is awkward and affords no storage space. The bathroom is larger than expected though. The breakfast buffet is overpriced and offers little for vegetarians, and there is no a la carte breakfast option -- not even a cup of coffee. There is no exercise facility. It is an extremely convenient, cheap, clean, basic sleeping space and adequately fit the bill for 3 nights in Tokyo. No way is it 4-star, though!

Nicholas T.
January 21, 2016
Comfortable stay
Location, cleanliness, counter staff's ability to speak english

Wei W.
January 21, 2016
Comfy & near shinjuku
location, clean, comfortable
everything was good, except it doesn't have a clear glass window, I don't get a sense of weather outside from my room.

Johnny Y.
January 21, 2016
Sunroute is superlative in all sense
1. Location next to train stations, incl Shinkansen & NEX to Narita while Airport Limo bus stops in front of hotel. 2. Very friendly, helpful staffs speak English; 3. Very comfortable, clean room
1. We had a highly memorable stay for our first visit to Japan. I booked this hotel for our first trip to Japan because of its proximity to Shinjuku JR train station. In this regard, this hotel's location exceeded my expectations, as you have Keio Subway train station next to hotel and Odeo subway line about 100 metres away. At JR Shinjuku station, you are linked to everywhere in Japan. In terms of transport accessibility, this is definately 10 out of 10. For service, I would say the front desk is 100% efficient and friendly. Very empowered to give guest a memorable experience. On our check-in, they could not give us the high floor we requested, and gave us a surprise upgrade to 25.8sqm for 15.8sqm which we booked. We were highly grateful for this. The staff will say they speak a little English but actually, more than proficient to carry basic conversation and meet first time travellers needs eg how to use subway, metro rail, shinkansen and direct high speed express train to Narita. They will also direct you to nearby shopping centres and areas of entertainment in Shinjuku, a Tokyo district that never sleeps. Security is never an issue because lifts to room floors are e-card activated, which means even room guests can only access own floors. Outsiders have to wait at the lobby for room guests to bring them up. 3. Although the hotel looks old compared to the shiny metal and glass buildings of Shiodome district, its conceige area is impressive as is its restaurants. Our room was fantastic, very feather soft, comfortable bed with day sofa, 40in LED TV, and huge bathroom. Bathroom amenities are renewed daily so its a luxury to use new combs and tooth brushes as well as ironed courtesy pajamas every day. Moreover, we had our room upgraded to a larger 26sqm room from 16sqm that we booked. We treasured this because our earlier room was just 11sqm. Staff are very polite, always smiling and ready to help. I highly recommend Hotel Sunroute Plaza Shinjuku.

Yong L.
January 21, 2016
nice hotel, queit and peaceful
location, spacious, zen
The room is more spacious than we thought, efficient layout. Location is good, near to shhinjuku station