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Excellent 8.3
Based on 6316 reviews

Recent customer comments

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based on 6316 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Michele D.
November 13, 2015
Completely delightful. Happily surprised.
Room comfort. Helpful staff. Quality of experience.
I loved it. Terrific first stop in Japan. Will stay again and highly recommend!

Hsiao P.
November 13, 2015
Just a resting place
Location convenience
Basically just a 3* resting place with good location. Small room with no customer service. Requested for extra pillows and was told there were none.

November 11, 2015
Good location and clean
Location, clean, quiet

Pasakorn K.
November 11, 2015
Great Location, but overall was just OK!
Location, Staff & Receptionist Performance
Hotel is in a great location, but our room was quite old. The staff was helpful and allowed us to leave our luggage a few days before checking in.

Edward L.
Hong Kong
November 10, 2015
a very convenient hotel for Tokyo shopping
location, cleaniess, friendly staff

Pui L.
Hong Kong
November 10, 2015
cozy hotel. great location
location is good. staff are helpful. clean and tidy
I stayed at this hotel several times. cozy and tidy. very convenient location, mcdonald's and convenient store is just around the corner. We will certainly come again.It's value for money.

Michael M.
November 09, 2015
a convinient hotel
location, price
A convenient hotel but the rooms are small.

Raymond T.
November 09, 2015
Highly recommended hotel in Tokyo
Wifi speed, location & comfortable.
Very good wifi speed at the lobby as well as the room. I stayed in Economy Double room and space wise good enough to fit both of us and our purchases! (1 big luggage, 2 hand carry bags and bags of goods) Very close to the subway Shinjuku station

Keh T.
November 08, 2015
Great location in Shinjuku
Location to shops and eateries, train stations and value for money
The Narita Airport limo bus service has a stop at Hotel Sunroute Plaza, depending on the time of your bus. At other times, it stops at various other hotels as well and ends at the huge Shinjuku Station, just some 200m away, across a major junction. So this is definitely a big plus! The ground floor staff from the recep to the conceirge all speak good English so no problems there! The economy double room size is however small, good for 2pax and 2mid size luggages. But it is not a room for you to stay in all day! The location is excellent with many eateries within walking distance, including the huge Takashimaya connected on the opposite side by a linked bridge over the train tracks from the Southern Terrace.

vu N.
November 08, 2015
good location but room is small
location, cleanliness & value for money
it was a pleasant stay, close to Shinjuku JR and subway and nitelife. Narita Express stop at JR station and walking distance to hotel.