arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 6382 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6382 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Ling J.
Singapore
November 23, 2015
Pleasant stay
Helpful staffs, location, cleanliness

Hwan S.
Singapore
November 23, 2015
Great Location Hotel
Location, Near Subway, Comfortable hotel
It was a great experience with the hotel staff. The hotel is near to the 7-11 and it is walkable distance to the famous food stores in Shinjuku. Experience in the hotel was great. It was also about a 5-7 minutes walk to the subway. Really great location!

Sheila M.
Philippines
November 23, 2015
Best location
Location, english speaking staff, comfortable
Would definitely return to japan and sunroute plaza shinjuku

Chanya K.
Thailand
November 22, 2015
good location
services , location,staff
great

Karen S.
Australia
November 22, 2015
Great location and helpful staff.
Location service ameniities
Great

Robert F.
United States
November 20, 2015
very convenient location
good location, great buffet breakfast with reasonable price, helpful staffs
Generally good. But room is small even though I paid for a bigger room price. Room with twin room is better.

Clara N.
Singapore
November 19, 2015
Nice and convenient place. Very accessible
Convenient, clean, friendly staffs
Very good

YIU W.
Hong Kong
November 19, 2015
Very nice hotel
location, service, clean and tidy
very nice hotel, good service

Terence T.
Malaysia
November 19, 2015
Hotel room is too small. Poor staff performance
location
I must say that the location of the hotel is very good. It is located 5 minutes walk to the train stations and also minutes walk disneyland direct bus. However the bad points: 1) Room is very small and no options to request for extra bed - my friends told me that generally all hotel rooms in Japan is small. But this is really too small - we can't even request for an extra bed. 2) No options for extra mattress - since the room is small and i have two young children with me, we decided to get an extra mattress since i don't mind to sleep on the floor. I am even prepared to pay for the extra mattress. However, the hotel does not provide service for extra service. 3) No clearing of trash - We probably have more than the usual trash since we have two young children. We place the trash bag beside the provided dustbin and cleaner does not clear the trash! They would only clear the dustbin provided. In the end i have to take the trash bag and clear it by the dustbin at the hotel lobby. 4) No carry your luggage service - We have 4 luggage plus a stroller. My wife needs to take care of the two children while i have to carry 4 luggage during the checkout. I called the hotel front desk to was notify that they do not provide carry your luggage service. I see the hotel needs a lot of improvement in terms of customer service.

Hadijah I.
Malaysia
November 18, 2015
Strategic location
Shopping, transport, food
Very strategic location for shopping, food and entertainment.