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Excellent 8.3
Based on 6443 reviews

Recent customer comments

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Excellent



based on 6443 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Aida V. from Philippines
Families with older children
Stayed 4 nights in November 2015
Very good location
The hotel is very near Shinjuku Station where almost all train and subway lines can be accessed. The hotel is clean and staff are very accommodating. Lots of restaurants around the area.
Very good. We will definitely be back.
Reviewed November 25, 2015

KIT Y. from Hong Kong
Solo travelers
Stayed 4 nights in November 2015
good
location
Reviewed November 25, 2015

Ariane G. from Canada
Couples
Stayed 2 nights in November 2015
good for short stay
Location; Airport Shuttle bus; Services
Location is very good for people who love shopping. Very close to train and subway station. Airport Shuttle bus stops at the hotel entrance, and it is very convenient for people who have luggage. Checked in at the front desk very quickly, but i didn't understand the guy's English very well because he spoke too fast and not very clearly.
Reviewed November 25, 2015

Ma. O. from Philippines
Couples
Stayed 3 nights in November 2015
nice hotel in a great location
near shopping malls, affordable rooms with complete toiletries, near train stations
Will stay when we go back to japan
Reviewed November 24, 2015

SHENG C. from Singapore
Families with young children
Stayed 6 nights in November 2015
Good location, thats all.
Location, location, price
Not too bad with not too bad service desk officers (when you are in japan you expect something more but they are only so so). The location is good but there are similar ones all around shinjuku, so... The tissue box should be replaced more often (half of the box) especially when you have toddlers in the room. We stayed in Hyatt Disney during our trip (without checking out on Sunroute as it is such a hassle) so definitely there is a comparison. And Sunroute paled in comparison.
Reviewed November 24, 2015

Ling J. from Singapore
Couples
Stayed 4 nights in April 2015
Pleasant stay
Helpful staffs, location, cleanliness
Reviewed November 23, 2015

Hwan S. from Singapore
Couples
Stayed 9 nights in September 2015
Great Location Hotel
Location, Near Subway, Comfortable hotel
It was a great experience with the hotel staff. The hotel is near to the 7-11 and it is walkable distance to the famous food stores in Shinjuku. Experience in the hotel was great. It was also about a 5-7 minutes walk to the subway. Really great location!
Reviewed November 23, 2015

Sheila M. from Philippines
Couples
Stayed 3 nights in November 2015
Best location
Location, english speaking staff, comfortable
Would definitely return to japan and sunroute plaza shinjuku
Reviewed November 23, 2015

Chanya K. from Thailand
Families with young children
Stayed one night in May 2015
good location
services , location,staff
great
Reviewed November 22, 2015

Karen S. from Australia
Solo travelers
Stayed 6 nights in November 2015
Great location and helpful staff.
Location service ameniities
Great
Reviewed November 22, 2015