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Excellent 8.3
Based on 6447 reviews

Recent customer comments

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Excellent



based on 6447 reviews
  • Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.2
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Tsam C.
Hong Kong
August 16, 2015
Small room
The room is small
I have booked a double room in this Tokyo trip and it is too small compare to the twins room , but everything is well equipped. So it's fine.

Tsam C.
Hong Kong
August 16, 2015
Nice room
Nice beds
Nice room with good services

Tsam C.
Hong Kong
August 16, 2015
Nice hotel
Nice lobby, nice room and nice beds
It is good, I have booked a twins room and it's 25sq ft, which is quite big compare to other rooms in Tokyo. It is convenient to walk from the shinjuku stations for 10mins. The beds are comfy and clean. Nice room

Ping C.
Hong Kong
August 16, 2015
good service
good service

Edison L.
Singapore
August 15, 2015
service good
1) near JR and others subway station. 2) their front desk service crew very friendy. 3) location near restaurant and mini market

Phadcharee C.
Thailand
August 15, 2015
Good location, all staff can speak English
Location staff and room comfortable
Really great

Masako F.
United States
August 15, 2015
Stay
Front desk staff spoke English fairly well; day manager needs improvement in conversational English as he struggled in communication.
Air conditioner went out for 4 out of the 7 days of our stay. We weren't advised of the problem until last day prior to check out.

ZI H.
Singapore
August 14, 2015
Comfortable, classy hotel
Convenient, great location, comfortable
The hotel is easy to find and conveniently situated near to the Shinjuku stay which is just less than 5 min walk. The hotel looks new and the room is clean and well-kept. The customer service officers are friendly and the airport limousine stops right at the hotel which was really convenient for easy commute to the airport. Overall, a really comfortable stay and will definitely recommend!

WAI P.
Hong Kong
August 14, 2015
Nice Hotel
location next to train station & bus station; many shops & malls & restaurants within walking distance; direct bus to Haneda Airport
The hotel is very well situated as it's above a stop on the Odeo Line(station E27)with a direct entrance within 1 minute walk from the hotel(exit A1 on Odeo Line). Other highway express bus stations (Highway Express, JP lines etc) are located close by too. As for going to airport, there's a airport shuttle stop right at the Hotel driveway (about 1500 yen for an adult), this will surely save time and energy having to find transport to get to the airport. Many shopping malls or department stores are conveniently close by (Tokyu Hands, Luminare department store, Keio Mall, Bic Camera etc) & all within walking distances (around 10 minutes). And there's plenty of late night restaurants (shushi bars & noodle shops etc)that are located around the back streets after crossing the main road to enjoy. As for the hotel, it is very well maintained & cleanliness is top grade. All front desk staff speaks understandable English. As we stayed for 5 nights, the rooms were immaculately cleaned & toiletries freshened each day. We stayed in a double-bed room, & the room size was quite large when comparing to other hotels. We opened our suitcase on the floor & there's still room to pass!! Overall would rate this hotel 5/5 full marks!! Would stay in same hotel if visit Tokyo again.

Ping C.
Hong Kong
August 14, 2015
good service
good service