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Excellent 8.3
Based on 6312 reviews

Recent customer comments

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based on 6312 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

June 22, 2015
Good staff
Good staff

8 Linda T.
June 22, 2015
Good location at great price.
Location, price
Room is small, as expected in Tokyo

10 Edwin C.
June 22, 2015
Excellent location n super clean
Location, convenience ie airport bus and staff speak good English.
Loved it Really nice place N so centrally located

8.3 teck T.
June 22, 2015
Good hotel in Tokyo
location, cleanliness

8.7 Ang C.
June 21, 2015
Great location, efficient staffs, super clean
Great location, efficient staffs, superb cleanliness, english speaking front desk, limo bus stop, feel very safe, convenient store & cafes mins from hotel, mins walk to shinjuku & yoyogi stations
Highly recommended.

7.7 Serene C.
June 21, 2015
Nice room with easy access to many train lines.
Clean, bright and easy access

8.7 Linda T.
June 18, 2015
Great location and good value
Cleanliness, location

8.3 Hui C.
June 18, 2015
Room with usable window (CORRECTION to post 13Jun)
Clean, good solid water pressure for shower, daily housekeeping and fresh towels provided.
Sunroute Plaza Shinjuku responded to my direct feedback to them almost immediately (feedback is basically the same as the one posted here, dated 13Jun) so I wish to make a correction here: The window we had, glazed with frosted white matte window film (because 10 metres away is an office building), can actually be opened. Instructions can be found on room desk or just ask the hotel for help. If the rate remains competitive with other hotels in Shinjuku, I would definitely come back to this hotel when exploring Tokyo again.

8.3 Rachel O.
June 18, 2015
Suitable for short stays
convenient, centrally located, clean
great for short stays, convenience store right across the street. Airport bus from Haneda stops right at hotel (although schedule doesn't run every hour, so would need to check), less than 5 minutes to Shinjuku station where there are more than 6 malls in the vicinity, and less than 10 minutes to get to Takashimaya. Reception and Concierge provides exemplary Japanese service. Didn't have any food at the hotel. Will definitely stay there next time.

9.7 Jennifer P.
United States
June 18, 2015
great hotel!
1. Location 2. Staff 3. Location
I really enjoyed my stay at your hotel. The staff working was very accommodating and friendly. Also, their English was very good. I really enjoyed the location of the hotel, right next to Shinjuku Station. Overall I was very pleased with my stay, and would definitely book again.