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Excellent 8.3
Based on 6452 reviews

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Excellent



based on 6452 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2
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kah S. from Singapore
Couples
Stayed one night in March 2015
Great hotel service & location
Service, Location, sorrounding area
Great service. Very near to JR Shinjuku. Many food stores & convenience stores nearby. Bus service to airport right at hotel entrance. Clean room. Will be back again.
Reviewed March 27, 2015

kah S. from Singapore
Couples
Stayed 7 nights in March 2015
Great hotel service & location
Service, Location, sorrounding area
Great service. Very near to JR Shinjuku. Many food stores & convenience stores nearby. Bus service to airport right at hotel entrance. Clean room. Will be back again.
Reviewed March 27, 2015

Anna H. from Australia
Groups
Stayed 5 nights in March 2015
Great location
Great location. Clean rooms.
It was good for the price. Beds and pillows were a little hard. Good location to Shinjuku station. Staff were easy to communicate with.
Reviewed March 24, 2015

Zhi L. from Malaysia
Couples
Stayed 5 nights in March 2015
Good hotel in a great location
Location, affordable and clean
It was very good. The hotel was located in a very central area, only 5 to 10 minutes walk to the metro station and shopping and dining area. Convenience store is across the street. Shuttle bus also available to the airport with a fee. Hotel itself was decent but with affordable room rates. Room size was acceptable in Japanese city standards, but was clean. Staff was helpful and can speak decent english. Free wifi was very fast. Good room amenities.
Reviewed March 24, 2015

Laurensia N. from Indonesia
Families with older children
Stayed 3 nights in March 2015
great location,nice place for high mobility travel
location,cleanliness, comfortness
Reviewed March 24, 2015

SZE C. from Hong Kong
Couples
Stayed 2 nights in March 2015
Recommended
Location, clean, staff
Convenient hotel, clean room, the front desks staffs English is not bad!
Reviewed March 22, 2015

David R. from United States
Business travelers
Stayed one night in March 2015
Goldilocks Hotel
Location, Restaurant, Service
I had 2 excellent stays here, one planned and one a last-minute emergency. The front desk staff were exceptionally polite both times, and the second time, when I was looking and feeling very ill, they gave me a complimentary 1PM check-out, which was MOST appreciated. The restaurant is fair but has a nice atmosphere, and the 2F bar is c quiet and comfortable, but the clincher is being only a 5-minute walk from the world's busiest train station. There are a few decent hotels in Tokyo under ¥10,000/night, most with tiny rooms, and lots of Western-style places well over ¥20K, but the SR Plaza manages to provide a comfortable Western hotel feel for a reasonable price. If it were a little bit cheaper I'd never stay anywhere else.
Reviewed March 21, 2015

Laurensia N. from Indonesia
Families with older children
Stayed one night in March 2015
great location,a bit overpriced
location,bed
some of the staffs are not friendly, quite surprising to me after always being served with japanese omotenashi (great hospitality).but the location is great, surrounded by restaurants and convenience stores
Reviewed March 20, 2015

WuiChiang Y. from Singapore
Couples
Stayed one night in March 2015
Helpful, friendly staff, clean room, good locale
Direct bus from Narita airport. Within 15min walk from Shinjuku station. Staff speaks English well.
will stay again. Have sign up the hotel's loyalty program.
Reviewed March 19, 2015

Andrew T. from Australia
Groups
Stayed 2 nights in March 2015
Great Location
Location, comfort, shuttle bus
Had a great stay, location is great and a free shuttle bus to the airport
Reviewed March 19, 2015