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Excellent 8.3
Based on 1217 reviews

Recent customer comments

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Excellent



based on 1217 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.5
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Service 8.2
  • Value for Money 8.3
  • Food/Dining 7.0

Hsueh L.
Taiwan
February 05, 2015
Location, Bad service mind
Location Location Location
The worst experience during my vacation in Japan this time. We went there 3 adults so I booked 2 rooms, one for 1 adult and the other for 2 adults, at the same time. But my voucher from agoda shows both for 1 adult only. I didn't think so serious because the voucher shows not include breakfast and the price per day do different. so I think maybe only little problem on their system. BUT when I was checking in there. the hotel want to charge me additional 2000yen/night*2 night without trying to contact with agoda for us and the desk manager just show us very UNSATISFIED face. I feel not acceptable so called agoda to recheck, at first time agoda staff also say the same like hotel. Very bad experience and destroyed my good mood already. So I paid 4000yen. 10mins later when I was typing email to agoda again, agoda call me back to solve the problem with hotel already, it's good but I hope system of agoda will not happened this kind of thing again. Just want to remind other travellers please recheck your hotel voucher and won't meet this kind of bad experience like me, Cheers.

Hsueh L.
Taiwan
February 05, 2015
Bad service mind
Location only

Lixia C.
Singapore
February 01, 2015
hotel near station
size of room, location
Good

Andy L.
Singapore
January 31, 2015
Fantastic, very comfortable
Convenience, friendly and helpful staff, easy access to dining
A very pleasant stay

Yu C.
Hong Kong
January 13, 2015
more than expected!
responsible staff! comfortable room and good services
Very nice experience! Good traffic esp.

Jason C.
Malaysia
January 12, 2015
good location
location price
excellent

Jason C.
Malaysia
January 12, 2015
good location
location price
excellent

Lilian C.
Hong Kong
January 11, 2015
Good for couples
The hotel looks great n beautiful. The breakfast buffet was great. The room was really clean and spacious.

Jonathan T.
Hong Kong
January 09, 2015
Conveniently located "newish" hotel
Convenient location: Close to Shiodome subway & Yurikamome station and 7-10 mins walking distance from Shinbashi JR/subway station; Clean & bright contemporary rooms

meichi H.
Taiwan
January 06, 2015
Recommended
Very Good Location,staff offer good severice。
Very Good。