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Excellent 8.3
Based on 2491 reviews

Recent customer comments

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based on 2491 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Pintas C.
December 23, 2015
Best staff performance
Staff helpfulness, Location, Spacious room
We booked a room for 3 people and it was big enough comparing to other hotels we used to stay in Shinjuku. The room is clean and have all the amenities. They even have the convenient store right in the hotel which is very convenient. Most importantly, we couldn't thank the Guest Relations staffs enough as they booked all the restaurants for us. Their prompt service was very impressive. We would definitely stay at Keio for our next visit to Tokyo.

Edrick H.
December 23, 2015
Keio hotel
Location, room comfort, lounge

Susan L.
December 22, 2015
Location, big rooms, full bathroom amenities
Everything was great except we could hear the guests in the upstairs room walking about!

Prasit N.
December 22, 2015
Hotel in good location
Location, Clean, Service

Kelvin W.
December 21, 2015
Keio plaza review
Room, service and location
Near train station and room is resonably big and comfortable

Charlene R.
December 21, 2015
Comfortable and peaceful
The sense of space, the comfort, the location
It was very pleasant,and a good place to rest as the room was spacious, beds were comfy and the space was well-maintained. Staff were very helpful. Another convenience is there is a direct bus to Haneda Airport. We also had a terrific view!

jidapa S.
December 19, 2015
Location,price,easy to access
Quite good

Grace O.
December 18, 2015
6 days in Tokyo
Near at Shinjuku Station, food across the streets, shopping centers, and convient stores.
It was a good hotel, the staff are very polite and accommodating.

December 18, 2015
Review Dec 2015
Spacious room, good amenities and efficient staff
Room is spacious and clean. However, Housekeeping broke hair dryer during room clean-up and instead of replacing it, returned the broken hair dryer into its bag. We had to report to Housekeeping who sent a supervisor who quickly got the broken equipment replaced. Apart from this incident, stay was pleasant. It would have been perfect if hotel had been closer to train station.

Wen M.
December 18, 2015
Clean, spacious, comfortable
Clean, spacious, comfortable