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Excellent 8.3
Based on 2498 reviews

Recent customer comments

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based on 2498 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Michael L.
December 06, 2015
Bad service

Mary T.
December 05, 2015
Best hotel for the best price
Cleanliness, friendly staff
Good location. Comfortable stay for an affordable price.

Janice J.
December 05, 2015
Busy, upscale hotel in a great neighborhood.
great location. Good-sized rooms. Clean and quiet.
We spent four nights here and completely enjoyed it. Very close to Tocho Mae and Shinjuku stations and to the JR Train station. Very nice neighborhood for walking am eating. Good service at the hotel and rooms bigger than usual for Tokyo. Decor in our room in the main tower is a little weary but comfortable enough. We would have appreciated a cafe in the lobby for just a cup of tea or coffee, without having to go into one of the restaurants.

December 04, 2015
A overall pleasant stay
Good location to train station; Good location to access restaurants and good to explore Tokyo..

May T.
December 03, 2015
Good hotel stay in tokyo
Hotel room is big, easy access location and it's clean
Very good

Henry Y.
December 03, 2015
It's ok
King size bed. Quiet part of Shinjuku. Next to subway station.
It was a comfortable room and the king-sized bed room was a good pick for the rate i got. However, they wanted to charge me a hefty sum just for an additional one hour of late check out on the last day despite the fact that I've already stayed there for 7 nights! Also, there was additional hotel tax charges for each night of stay which varies between JPY¥400 for weekends and JPY¥200 for weekdays. The hotel breakfast and dining was an expensive affair too considering I didnt have breakfast included in my package. Liked the convenience of the airport transfer and subway station though.

December 03, 2015
The place should be fairly tagged as 5star hotel.
The space providef per unit, the fine architecture & its elegant
Just hoped we could have stayed longer to actually explore more of what Keio Plaza Hotel could show further. Most of the time we're out so we could see other tourists' destination in Japan.

Carolyn K.
December 02, 2015
Comfortable Stay
Location, Spacious Room & Service Staff

Cheryl T.
December 02, 2015
Convenience, gd service
Convenience, great staff, comfortable room
Got upgraded fr double rooms to 2 BR suite plus bfast vouchers for four for 2 days. Front desk was helpful n could speak English. Suite was v big by Tokyo standards n comfortable. Had most tv cable channels.

Peggy C.
December 01, 2015
Good location, Good Service
Location, service, room
we liked this hotel because of the great location, 5 mins walk to Shinjuku station, 2 convenient stores near hotel, 24 hours dining nearby, airport shuttle bus was at the doorstep! And there was Free Disney Shuttle bus, too! Our room was quite spacious for 3 beds. Hotel staff were very helpful and polite.