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Verified traveler reviews

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Excellent



based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5
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Arfah B.
Singapore
December 16, 2015
Close to tax-free electronics store
Location, Comfort and Cleanliness

Arfah B.
Singapore
December 16, 2015
Location & comfort
Close to tax-free electronics store

Arfah B.
Singapore
December 16, 2015
Close to tax-free electronics store
Location, Comfort and Cleanliness

Wing C.
Hong Kong
December 15, 2015
Perfect Location
Very convenient to access the public transportation

Thomas H.
United Kingdom
December 13, 2015
okay
the room was comfortable and large by tokyo standards
I have one gripe with the check in process. The clerk was EXTREMELY pushy in asking for my personal information. They have everything they need including a copy of my travel document but 'it is the hotel policy to request email and home address'. Well sorry but that is unnecessary and an invasion of privacy. I refused several times and eventually was checked in. This is not acceptable.

CHAN C.
Singapore
December 10, 2015
Disappointment
Location, location & location
Hotel staff is too rigid when we requested for late check out at 1pm as our flight home is at 4plus. When we asked why other hotels are flexible when it comes to this, the staff said bluntly that they don't allow late check out unless guest pays for it. When I said my child is still asleep (not well), he said wake him up! This will be my 1st time and last time to this hotel.

Cheryl T.
Singapore
December 10, 2015
Decent size rooms n toilet
Location - In between shinjuku n tocho Mae stations. Many different types of restaurants in hotel.

chan I.
Canada
December 08, 2015
Large room unstable wifi
Airport bus , professional staff, quick check in and out
Few times staying in this hotel, better choose renovated room, large hotel so lots of guests may have the breakfast at the same time, can't avoid long queue. Staff is always professional , room is clean Wifi is not very stable this time

Teo S.
Singapore
December 08, 2015
Convenient and clean
Convenient , clean and spacious.
This is the second time I am staying in Keio. Love the convenient location of this hotel.

XUEQING L.
China
December 08, 2015
A comfort stay
Convenient, Comfort with friendly staffs
I was recommended by my friend on this hotel and stayed the first night after arriving Tokyo with my family. The checkin was smooth and quick. Room is big enough even for a family of 4. We soon realized how convenient the hotel is located, as it's just a few minutes walk to the heart of Shinjuku. It was a pleasant stay, will be my first choice if I come back to Tokyo. The only reason I don't agree it's value for money is it's pricey for a family to stay. I don't understand why kids above 5 must be treated as adult, as my 7 and 8 kids can share comfortably with us on superior twin beds.


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