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Verified traveler reviews

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Excellent



based on 2521 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5

Serene C. from Singapore
Families with young children
Stayed 4 nights in May 2016
Love it
Will come back. Excellent hotel.
Reviewed May 06, 2016

Tomas C. from Taiwan
Couples
Stayed 6 nights in April 2016
Feel luxury and comfortable at this hotel.
Overall a wonderful experience with free shuttle to Disney land and other premium services. Just a small suggestion that Lounge facility could be better and bed could be softer.
Reviewed May 05, 2016

JIan W. from China
Families with older children
Stayed 2 nights in April 2016
excellent location and services, room facilities are a little old,
It would be better if the hotel can advertise its hotel airport transportation services
Reviewed May 03, 2016

Ali H. from Egypt
Couples
Stayed 2 nights in April 2016
Mr. Ali Moussa
it is an excellent hotel, must be rated more than 8.3
Reviewed May 03, 2016

Donna G. from Philippines
Families with older children
Stayed one night in April 2016
Great Hotel
Great personnel, clean hotel and most of all comfy sleeping quarters.
Reviewed May 02, 2016

Patsy S. from Singapore
Families with older children
Stayed 3 nights in April 2016
Good service recovery
Housekeeping overlook a chewing gum stucked to the sofa which stained my mom's pants. When we reported the problem, the hotel manager came to our room and apologised profusely. They immediate took the stained pants for laundry services and returned cleaned and ironed, left a note of apology on the table and also a gift (some cookies/snacks) the next day. If only, they would offer us breakfast vouchers for 3 instead of the snacks. English of the staff needs improvement but they are very polite and try to help as much as possible.
Reviewed May 02, 2016

Ju H. from Taiwan
Couples
Stayed 2 nights in April 2016
Good location.
Good location.
Reviewed May 01, 2016

Boon O. from Malaysia
Couples
Stayed 4 nights in April 2016
Mr ong boon leng
Staff no goog service
Reviewed April 30, 2016

Gayle R. from United States
Business travelers
Stayed 4 nights in April 2016
Great location, great facilities.
Not a budget hotel but very large rooms (for Tokyo) and all of Shinjuku on your doorstep.
Reviewed April 29, 2016

sucy B. from Indonesia
Families with older children
Stayed one night in April 2016
Great location, clean n comfy
Staffs r great, would come back again
Reviewed April 28, 2016