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Recent customer comments

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based on 2521 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.5

Tick C. from Hong Kong
Families with older children
Stayed 3 nights in July 2016
Great stay here
Good location, big rooms, big hotels. So convenient.
Reviewed August 03, 2016

Nasha J. from Thailand
Solo travelers
Stayed 2 nights in July 2016
promising choice
not bad after all
Reviewed August 02, 2016

Suthasinee A. from Thailand
Families with young children
Stayed 2 nights in December 2015
good location
Nice staff, location and foods.
Reviewed August 01, 2016

Pintas C. from Thailand
Stayed 4 nights in July 2016
Hotel staffs, Airport Limousine Bus service to/from the airport, Spacious room
I'm very impressed and thankful to all the hotel staffs, they have booked all the restaurant reservations for us through email communication. They replied very quickly. In addition, Keio offers a direct transportation to/from the airport (airport limousine bus) which made our lives a lot easier. They also offer free shuttle bus to/from Disneyland for hotel guests. Recently, there is a passage walkway from the back of the hotel directly to the JR/metro Shinjuku Station. It's super convenient in temrs of location. The room is spacious and comfy. I would recommend this hotel to anyone!!!
Reviewed July 25, 2016

Pintas C. from Thailand
Families with young children
Stayed one night in July 2016
Excellent hotel services, great location, spacious room
Always my choice whenever I come to Tokyo!!!! Highly recommend this hotel!!!
Reviewed July 25, 2016

David A. from Indonesia
Families with young children
Stayed 2 nights in July 2016
Superb location
Very close to shinjuku station which is most attractive factor of this hotel
Reviewed July 24, 2016

Mei L. from Hong Kong
Families with older children
Stayed 6 nights in July 2016
Not bad
Keio Plaza is nice and clean but it is just a basic hotel compare to other hotels in Asia. I find the staffs not helpful and not too friendly but after staying in Tokyo for nearly a week, I think it is probably the Japanese culture not to be friendly to non Japanese speaking foreigners. I love the location though because it is a 5 mins walk to the Shinjuku station and there are loads of shops and restaurants nearby. There are also a 24 hours convenient store on the 2nd floor of the hotel. The only complaint I have about this hotel is they charge hotel guest JPY2,000 per head for using their swimming pool which is the first I ever heard of. We filed a complaint with the hotel so hopfully they will consider to waive that charge in the future.
Reviewed July 24, 2016

Cindy C. from Australia
Stayed one night in July 2016
Reviewed July 20, 2016

Qian Z. from China
Families with young children
Stayed 3 nights in September 2015
Decent hotel
The room was quite small ... but I guess that's typical of hotel rooms in Tokyo. The hotel was quite accessible from the subway ... however, we took a detour as we were quite confused the first time round.
Reviewed July 20, 2016

JingXiong Z. from China
Stayed 2 nights in July 2016
All about Location!
The hotel is located at the heart of Shinjuku, short proximity walk to shopping mall, restaurants and train station. Most of staff speak fluent English and they are really helpful! In addition, there are airport shuffle buses go directly to this hotel, which is very convenient.
Reviewed July 18, 2016