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Recent customer comments

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Very good

based on 935 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.3
  • Location 8.7
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 8.0
  • Food/Dining 6.9

7.7 gregor F.
New Zealand
August 12, 2014
perfect stop over hotel in great location.
perfect stopover ..with lots of great authentic dining options outside the doors ..amazing value .

4.7 ZAN Y.
July 29, 2014
Easy access to train station
easy access, near to eating place, free shutter bus to airport
Easy access to airport and train station. Hotel is very old and rather disappointed with their services provided.

8 Sheralyn G.
July 28, 2014
Great location!
Location, friendliness of staff, good price.
We had a nice stay at the Mercure Hotel Narita. Our room was a bit dated, but was clean and quiet. The location was great - we were able to walk to a really nice temple nearby, and hotel staff were very helpful with directions. The only problem was that when I called to inquire about the airport transport that was supposed to be included, staff told me they did not offer that service, so we paid for a taxi. However, when we were actually at the hotel itself, sure enough, front desk staff confirmed that they did indeed have a complimentary shuttle to take us to the airport, albeit with limited options for departure times.

8.7 margaret J.
United Kingdom
July 19, 2014
good lall round
location -nice room-aiirport shuttle
comfortable & pleasant

7.7 Chris W.
United States
July 16, 2014
Close to Airport, Price, Convenience

9 kittima C.
July 13, 2014
So Fabulous
Airport shuttle, clean , comfortable
The rooms were much bigger than expected and very comfortable. Great staying for the night before heading to airport in early morning. Just 3 min walk from/to both Keisei and JR Narita station. Free wifi & shuttle bus to airport.

4.7 michelle D.
July 01, 2014
Handy to Narita airport with shuttle
Shuttle airport transfer and close to good inexpensive resturants

9 Kieu N.
June 22, 2014
Perfect last day stay before heading back home.
Staff had very good English and were extremely helpful with questions and inquiries. Food and dining options closed late (sushi on level b1 was the best!). Rooms and bed were very comfy.
Perfect stay at mercure hotel! Though it is pretty old and dated, it was comfortable and clean enough for me. Stayed back an extra 4 hrs (which cost me extra aud.$30) to sight see and grab little things I forgot to get along the way, found an autobacs 12mins away from hotel!!

9 Maria S.
June 21, 2014
Pleasant and convenient
Location, big room and friendly staff
I thought I had enough sightseeing and shopping in tokyo, but Narita is worth another trip around. So many interesting quaint restaurants/stores, temple and garden? I will definitely stay at Mercure Hotel again!!!

7.3 Walter H.
United States
June 13, 2014
Nothing wrong with this hotel. It served our needs
Location, location, cheap.
Uneventful which was desired. Room was clean blah, blah. Staff was friendly blah, blah, like they all are in Tokyo. The reason why I booked the Mercure was that I figured, after 20+ hours of travel time just to get to Japan from Boston USA, the Mercure Hotel has a bus at Gate 16 of the Narita Airport that will happily whisk you to the hotel where you can crash your jet-lagged behind and not have to worry about navigating Tokyo's bewildering array of train lines until the next day. This worked out very well for us. And dig the bus driver's crazy Keds!