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Excellent 8.5
Based on 430 reviews

Recent customer comments

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based on 430 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.5

Pauo L.
May 30, 2016
Nice, Hotel , small rooms
Good location

Anna F.
May 27, 2016
Perfect for the business traveler
The room has everything a business traveler needs. Will definitely stay here again in the future.

Wan T.
May 14, 2016
Nice Hotel with good view
the hotel got airport shuttle service which is very convenience and the staff is very helpful

Tong T.
April 24, 2016
Nice Hotel
It was our second time staying there. Staff was good and could communicate well in English. Location is excellent, near to Ginza shopping area. Buffet lunch was good too. Only setback is the room rate was pretty high. Overall satisfactory.

Tzu-Ting C.
April 19, 2016
Great Location

Nicholas C.
April 16, 2016
Hotel rooms are small but very well designed

daniel S.
April 14, 2016
nice place
all perfect

Patrick C.
April 12, 2016
Friendly staff and clean
Chose Mitsui Garden because we couldn't get a room at nearby Courtyard Marriott. Friendly staff made up for an otherwise average stay. Room had a good view of surrounding areas. The room was smaller than we had expected but was bright (which we like) due to the large window. As a frequent visitor to Japan for both business and leisure, we are well aware of size of hotel rooms but still, we were caught out for this one. As the room was small, we had limited space for our luggage. Luckily the window ledge was large enough to accommodate our two suitcases. If not for this, we would have no space to move about in the room. The staff at the reception were always friendly and helpful and were able to serve our needs at all times (making reservations, asking for dinner suggestions, etc). However, the reception/lobby area was always crowded with guests waiting to check in/check out and making inquiries. It seems like you cannot escape the crowd even at your own hotel. It appeared too that majority of the guests are made up of tourists with perhaps some tour groups too, although they don't seem to be big groups. Location wise, it's far enough from the hustle and bustle of Ginza to be quiet and not too far away from the subway/JR train stations. The plus point is the hotel is served directly by the Airport Limousine to Narita Airport. Will we return? Perhaps. If the other hotel alternatives are not available.

Sirivong C.
March 31, 2016
Good hotel and location
Very convenient in Ginza area.

Amy C.
United Kingdom
March 23, 2016
Lovely staff and great hotel with an amazing view! Cannot go wrong really, very clean and comfy bed, was the perfect start to our holiday in Japan!