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Recent customer comments

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Very good

based on 2093 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.5
  • Location 7.9
  • Room Comfort/Standard 7.9
  • Service 8.1
  • Value for Money 8.1
  • Food/Dining 6.9

robert M.
July 08, 2016
completely outdated
size of rooms good. sheets clean. bathroom size of airplane bathroom.

Anders V.
July 07, 2016
Needs to updated
Not service oriented

Miho A.
July 05, 2016
Very good . Quite and good service
Great value. Convenant to station and sightseeing area Shuttle bus are very good . All we need is there. High recommended .

Jason O.
July 02, 2016
Ideal for layover
Only stayed at this hotel due to early morning flight out of Narita the following day. For this reason it was perfect. It has a punctual and efficient shuttle bus that travels between airport and hotel. Rooms were although starting to look a tad dated were spacious and clean. English speaking free to air tv channels and excellent wi-fi. Didn't use any of the facilities including pools, gym or breakfast. Would not hesitate to stay here again for same reason.

Ricky G.
July 02, 2016
Improve the facilities

Kim L.
June 29, 2016
First time staying at Excel Hotel
Return shuttle from Aeon Mall to Hotel should be extended at least till 10.00 pm. The last shuttle at 8.45 pm is too rush for dinners and shoppers.

Bee L.
June 28, 2016
Good hotel for early morning flights
Hotel provides free shuttle service to airport and town, which is good for quick sightseeing in Narita. Room is clean and spacious.

Rachel D.
June 28, 2016
Hotel comment
The hotel was asking for extra money when I ask if can check in at 1pm, hotel check in time is 2pm. Could not believe and reception was not friendly. I have to ask for most information such as wifi and facilities of the hotel. Also the hotel charged extra money for using sauna, such a ridiculous!! Hotel also very old and definitely need updating.

Jongkyeung K.
South Korea
June 27, 2016
I was so comfortable when i sleep there

Sherry G.
June 23, 2016
Nice hotel
Stayed here the second time. Recommended.