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New Otani Inn Tokyo

1-6-2 Osaki Shinagawa-ku, Shinagawa, Tokyo, Japan 141-0032 (Show on map)

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New Otani Inn Tokyo Tokyo - Lobby New Otani Inn Tokyo Tokyo - Hotel Exterior
Hotel Area: Shinagawa Number of Rooms: 412

Recent customer reviews

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Good

7.4

based on
129 reviews

Value for Money
7.4
Location
8.7
Staff Performance
7.1
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.3
Food/Dining
6.5
All reviews (129)
Lisa T. Families with older children Taiwan, May 11, 2013
Very good location

Location Location Location!!!
8.7
Great location with good service! Love the room with good sunlight!
Jon-Michael O. Couples United States of America, May 10, 2013
The hotel was great for the cheap price.

Location, Price, Comfort
9.3
Mark S. Families with older children United States of America, April 14, 2013
Basic Hotel with great access to JR station

access to JR station, nearby restaurants and shopping, larger clean room.
7.7
This was our second time to stay here. The reason we chose to stay again is because of EASY access to JR LINES AND LARGER ROOM SIZE WITH OPTION FOR AN EXTRA BED IN THE ROOM.
Chalermporn K. Families with older children Thailand, April 14, 2013
Good location

Good location
6.7
The location is very good. The hotel is next to Osaki exit. The hotel staff are helpful. The only weak point is there's no wifi in the room and the public wifi is very slow. I would recommend you to check the rate with the hotel directly or compared with other agents since Agoda best price guarantee scheme has lots of conditions. But the end result is Agoda is not the cheapest and you cannot get the money back.
Chalermporn K. Families with older children Thailand, April 10, 2013
Good location

Good location
7.7
The location is really good. It's next to Osaki JR station on the Yamanote Line. So, it's safe to go back to the hotel late. Besides, there's a mall next to the hotel. So, there're many restaurant to choose. The weak point of the hotel is there's no wifi in the room and the public wifi is very slow. The disappoint point for booking with Agoda is the price is not the lowest point as claimed. Booking directly with the hotel is cheaper and you don't need to pay in advance.
Eric C. Couples Singapore, April 01, 2013
Great location! Right opposite Osaki train station

Good location, value for money, clean
8
Kheng S. Couples Singapore, March 29, 2013
convenient

many restaurants and supermarket and train station nearby
6
frankly although this is a reasonably good hotel in terms of its location and comfort, we were always having problems with the reception staff who always wanted to force us to take a smoking room! We had booked a non smoking room and we were allergic/sensitive to smoke so we had to argue with them that they should let us have a nonsmoking room. They said their contract with Agoda is for smoking rooms!
Thanut S. Families with young children Thailand, March 28, 2013
Convenience- close to JR

Location easy to access to JR station
6.3
The hotel is located very close to JR, very convenience to access to JR in and out.
Matthew R. Families with older children United States of America, March 28, 2013
First visit to Tokyo

Location, Access to public transit, price
7.7
Simon F. Business travelers Singapore, March 22, 2013
comfortable room for stay for businss trip

clean,confortable, conveninent to access train station
6
good, except no wifi internet access. Convenient to train station

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