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Recent customer comments

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based on 587 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 7.3

Wai W.
Hong Kong
October 18, 2013
Iis good
The staffs are cheerful, polite, helpful
The hotel accommodation are generally good, clean & comfortable, using the brand if Thann shower gel and hand wash seems are good prouuct, just walk 10mins to the nearest train station, would recommend this hotel to my friends as well Just can't extend the late check out later, but they are helpful to provide the service for keep our luggage in their counter

Terry N.
United States
October 18, 2013
Good for our purposes.
Friendly and helpful staff, subway station right below the building, airport bus stop at building.
Enjoyed the stay and would go back again. Many conveniences for a first time visitor and near Tsukiji Market.

shaun E.
United Kingdom
October 11, 2013
Good location & service
Location, good customer service, english speaking staff
Like all hotels in Tokyo the room was small for the price but was comfortable and clean. The staff were all excellent and spoke good english. While this is not much in the area apart from offices the hotel is next to 2 metro train lines and a short walk to a 6 more lines making it easy to get around

Wolfgang B.
October 01, 2013
Nice Hotel in central
Location, rooms
The hotel is located in a business area, however the Ginza area is in walking distance. Two subway stations and a JR station are close to the hotel (2 and 5 min by walking). Behind the Shinbashi station an entertainement area can be found (looks a bit like a red light district) with a number of different restaurants. The room was small but still comfortable and very clean. The staff was very friendly and helpful with good english language knowledge. The breakfast buffet war quite good but too expensive.

nik M.
September 25, 2013
location near to various metro stations, very quite and fantastic view of city from room
Very satisfying, our room was a corner room and had an extremely good view of the tokyo city; staff were very friendly and curteous.

September 23, 2013
good place but I will not stay there again!
good location, close to Yurikamome-line, good stuffs
I stayed there first time. I always stayed Shiodome Royal Park Hotel. One thing I didn't like it's because of receptionist. When I checked in, the guy asked me if I want to up-grade the room what can see Tokyo Tower with 2000yen/ night because the day the room was still not full. I thought usually five star hotel offers good room even though the customer does not ask for. That will make customer happier instead of asking money for up-grade. I guess this hotel service is like this level. Other than that, the staff was very friendly and good attitude.

Howard Y.
United States
September 20, 2013
Our favorite hotel in Tokyo !
Great location - quietly competent yet unobtrusive staff - clean, comfortable rooms
Nice stay as always. If you plan on staying over the New Year, you need to book many months early!

Andri S.
September 17, 2013
Clean, convenient, easy access to public transport
location, cleanliness, friendly staff
we had a pleasant stay; hotel staff are very friendly and helpful, they speak English quite well. Easy access to Subway and Metro (Simbashi Station); many restaurants and convenient store nearby the hotel, so it's very easy to find food even at night

Steven K.
September 16, 2013
It is a really good hotel.
Very easy and convenient to get around . Easy access to JR line, Metro line. Can buy inexpensive food or breakfast at basement supermarket.
Excellent. The location is good. The people are very nice and polite and have a big smile. We found a very good local food shops around Shinbashi station, only 8-10 mins walk from the hotel.

Winnie S.
September 12, 2013
Clean and tidy room
Clean, tidy, restaurants are near by