arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 585 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 8.6
  • Room Comfort/Standard 8.7
  • Staff Performance 8.8
  • Value for Money 8.2
  • Food/Dining 7.3

8 Phuong T.
Australia
February 14, 2016
Great
Great
Great

8.3 Steven D.
Australia
February 11, 2016
Good access to rail, shopping and dining
Transport options, views, lounge area
The hotel occupies the top floors of the Tower, so views are great. A convenient location, good value. Clean but rooms (we had 3 x run of house QS) needed refurbishment for the rating and seemed small and English TV limited - although this is our only Tokyo stay so nothing to compare to From level 3 of the tower use the overhead walkways to avoid traffic noise. English versions of maps an guides are provided. Easy walk to dining, park and shopping options close by and once you have mastered the train systems (rail staff are keen to assist) access all of Tokyo easily.

7 Shixin F.
Singapore
February 04, 2016
Good location
close proximity to several train and subway stations, nice view from the room
Pleasant stay. I had the deluxe room with an extra bed. The room and bathroom were spacious enough but the bathroom looked a little old and needs renovation. My extra bed was more like a bed for kids (too short in length) so i saw that foot stools were added near the foot of the bed to resemble an adult-sized bed. Even though it was not uncomfortable, i felt that they could have placed a proper full-length mattress instead (i'm 1.65m tall).

8.7 Jonathan E.
United States
January 03, 2016
Excellent Hotel with Awesome Staff
Room, Staff, Location

9.7 Cristy Z.
United States
December 01, 2015
Definitely stay at the Park Hotel!
Proximity to sights and to food, proximity to transportation, genuine feel of being in the Japanese center of it all
So I understand that most people choose to stay in the Shinjuku area when visiting Tokyo given that it's the tourist hub and a pretty cool version of a Japanese Times Square. However, I find that pretty far from all other sights in the city. The Park Hotel is in the very center, in Ginza. What made it great as well was that when we got in a taxi, we could reference to be taken to the Shiodome so it made transportation (and finding where we needed to go) incredibly easy. We also found an incredibly nice street, about a 10 minute walk from our hotel) that had a strip of restaurants to go to (from this hotel, walk towards Pizerria Matteo and you'll find all the restaurants...there are several to visit, that's just a good reference on how to get to the area). I loved that I felt like I was getting an authentic view of Tokyo. As for the hotel itself, it was incredibly elegant, with a wonderful and spacious room and AMAZING view. We faced the Tokyo tower and on 2 clear days were able to see Mt. Fuji, definitely request this when you visit. The hotel staff even went above and beyond for me setting out tea lights giving an incredibly romantic feel to the room which was great given this was an anniversary/celebration trip for my husband and me (you need to request this as I did if you want it). I also found the staff to be quite serviceable. The only hiccup was that the concierge was training a new member to their team. Everyone needs to learn at some point and while I found this staff member quite nice, she just wasn't as knowledgeable as I needed. I only wish the hotel would have had someone with her at all times to ensure that hotel guests were receiving the attention both desired and needed. Overall, yes, please stay at this hotel.

6 Sheryl L.
Malaysia
November 29, 2015
Good location
Location, staff service, cleanliness
Good location but very expensive for a tiny room..the rate equals to a 5 * resort in most countries

9.7 Adi H.
Indonesia
November 04, 2015
Best value for money
Helpful staff, super clean room, great location
T

9.3 James R.
Australia
October 25, 2015
Art hotel with great service
Artist room, restaurant booking service, location
Impressive hotel. Our Artist Room was beautifully, vividly painted - a truly unique hotel room. I wish more hotels decorated their rooms like this. For subway access the hotel is hard to beat, directly connected to multiple stations via underground walkways. We emailed the concierge before we arrived to make some high-end restaurant bookings, which they were able to do with no problem whatsoever, and had backup suggestions in case our preferences were not available. When we checked in, they provided us with printouts detailing our reservations, containing annotated maps showing which subway exits to take, and photos of the doorways to look out for. This is really amazing service. Would happily stay here again.

9 Lyn S.
United States
October 22, 2015
Expensive
Location, staff and room were all great.

7 Gita M.
India
October 15, 2015
Park Hotel stay
Location, staff, room cleanliness
Location was excellent, proximity to station & Ginza area , concierge was very helpful and staff was good .