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Excellent 8.3
Based on 979 reviews

Verified traveler reviews

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based on 979 reviews
  • Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.8
  • Food/Dining 7.4
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Reimar Q. from Philippines
Solo travelers
Stayed 2 nights in February 2016
Great location and view of Shibuya Crossing
Great hotel if you want to be in Shibuya area. Hotel is included in the direct drop off point in the Airport Limousine Service at Tokyo Airport which makes it great.
Reviewed May 13, 2016

Sybil T. from Hong Kong
Solo travelers
Stayed 5 nights in May 2016
Reviewed May 12, 2016

FERRY H. from Indonesia
Families with young children
Stayed 4 nights in April 2016
Nice stay view @ Shibuya Crossing.
Nice & comfortable room. Strategic location near the station & mall. Perfect stay @ Shibuya Excel Hotel
Reviewed May 10, 2016

STEPHEN B. from United States
Stayed 4 nights in May 2016
Location is amazing
Airport buses come right to the front of the hotel. Footsteps from the shibuya crossing and the subway stations. Elevator connects to Mark City. Only thing it's missing is a sauna.
Reviewed May 09, 2016

Vincent M. from Hong Kong
Business travelers
Stayed 6 nights in December 2015
Good location
Friendly staff and close to stations.
Reviewed May 09, 2016

Jake G. from Philippines
Stayed 5 nights in April 2016
Hotel with a good location, that's only it!
This is a 4 star hotel, but to my dismay staff service is good enough for a 2 star hotel. Room doesn't have a complimentary water unlike the other hotel that I book which is a lower class hotel than Shibuya excel hotel. I made a call to the operator so I can just order a water (if they have for sale water), but after several attempts, no one is answering my call. It was 11:00pm and it ended up me going outside the hotel to buy water. While I was passing throught the reception, there were staffs at the lobby but no one was answering. The next time I'll be going back here, it's because of the location. But not because it's a 4 star hotel. I didn't booked the cheapest room, but the pictures and the actual room differs. Not the same as the one I bookeds. The only good thing is they gave me the room I requested which is room with shibuya crossing view.
Reviewed May 06, 2016

apiwat U. from Thailand
Stayed 10 nights in April 2016
good hotel
good location and comfortable
Reviewed May 02, 2016

Erwin T. from Philippines
Families with young children
Stayed 2 nights in April 2016
Sping break
Very good location, convenient with all the shops and restaurants around the hotel.
Reviewed April 28, 2016

PHIUNG P. from Indonesia
Stayed 2 nights in October 2015
Reviewed April 25, 2016

fong C. from Malaysia
Stayed 2 nights in April 2016
Room too small
Room too small .. Price too high for just stint room .. Location is good
Reviewed April 20, 2016