arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 1578 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1578 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 7.9
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.2

Maria A.
Philippines
January 31, 2016
Excellent location
It's very near a major train station, good eating places nearby, competent staff
Loved it! It's accessibility to the train station was perfect since we had our 4-year old with us. Going to Gotemba outlet mall was very convenient from the shinagawa station. Hotel was clean and comfortable. Rooms are small but that's usual for the rate. Very very happy with this hotel. Will stay here again definitely!

Sylvia C.
Singapore
January 20, 2016
Really near to subway station.
Good restaurants nearby, clean, easy access to Narita express

Sylvia C.
Singapore
January 20, 2016
Good location
Location , cleanliness, friendly staff

YEONSEONG K.
South Korea
January 20, 2016
Could be batter
room service staff
The Hotel is clean with all the services you need.

heeyoung Y.
South Korea
January 19, 2016
not bad
not bad
not bad

LI L.
Singapore
January 15, 2016
Great view of Tokyo city
I could see Mount Fuji from my room window 36660, it's super close to the train station, a few good restaurant options in the area including Barbacoa
Our stay at the Shinagawa Prince Hotel was really nice. The bed was comfortable. We had the double room and the bed wasn't against the wall on one side which made it a lot easier to get into bed on both sides i.e. both sides of the bed had walking space. Four comfortable pillows were provided. We didn't have kids with us but we could see that it was very kid friendly - there was a bowling alley just for kids and the Epson snow city would have been great for kids. There was also a movie theatre for Japanese speaking patrons and anime fans.

Lok W.
Hong Kong
January 12, 2016
Never Stay Again
The male reception is rude and I have stayed in this hotel more than 10 times this year but it will not be happened again

Lok W.
Hong Kong
January 11, 2016
Impolite staff never stay again
I have stayed in Prince hotel over 10 times a year, but this time, the male reception is very impolite and I don't know but I will never stay in this hotel anymore....

ERIC M.
Taiwan
January 09, 2016
Highly recommended
Very convenient location. Clean room with enough space.

CHEE P.
Malaysia
January 02, 2016
vacation
location