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Very good 7.0
Based on 734 reviews

Recent customer comments

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Very good

based on 734 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.4
  • Location 7.7
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.0
  • Food/Dining 5.8
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Taylor S.
Hong Kong
February 29, 2016
Its a trick!
It really make me disappointed. The place of NUTS hotel is absolutely far away from Shinjuku which is not the same with that district it described in We had to get there from Shinjuku Sanchome Station in almost 15mins. Secondly, the room they provided to us is just a single room instead of a two-person room! I mentioned we had reserved a room for three persons before. But they just gave me a single room and a small bed placed in corridor which is not matched with the pictures they provided in for three-person room. Moreover, they didnt tidy up our room every single day! This is super dirty! None of service or facilities can be used because there are no such basic facilities! No swimming pool, gym room, or other staff assistant can be found. I wont book this hotel anymore! Its a trick!

Mic L.
South Korea
February 28, 2016
Good location but ...
Wasn't bad but room is a bit cold in late February. Tatami room futon and sheets were not good and replaced with new sheets on a daily basis. I won't recommend.

Chanakarn R.
February 25, 2016
This is the 2nd time to stayed here
Location, service, clean

Charles A.
February 15, 2016
Small room
The room is too small to accommodate 3 person. Don't have simple cloth hanger. No where to hand used tower. So every morning you have to use wet tower for the morning bath. No space for 2 pieces of luggage.

Yau N.
February 05, 2016
Good location
Good location, convenience, close to subway
Just so so....

John A.
February 05, 2016
I was really satisfied with my stay in NUTS. I'm looking forward on my future stay with this hotel on my next visit.

January 18, 2016
Great Location, Not so great room
The best thing about the hotel is its location.
Staff were extremely helpful and friendly; they went the extra mile to google for our food/restaurant enquiries and patiently explained the directions to us. Location was great, many shops nearby and about 5-8 minutes walk to the shinjuku-gyoenmae metro station. This was, however, compromised by the room condition; the family room was extremely squeezy, contrary to the spacious looking photos promoted.

Gyusang K.
South Korea
January 17, 2016
Reasonable place to stay
Location, price, staff
It,s very easy to ride the subway, but likes any japanese hotels too small and no heating stuff, so early morning you can feel shilly.

Kimberly L.
January 11, 2016
Rooms are old, location is okay
The older rooms are located on the lower floors. Small rooms with minimal walking space, good enough for one person movement especially when entering the room. Spacious bathroom thou. Alot of great restaurants around during the day time. Location was great as near the metro, however beware of late nights especially if travelling alone when returning to the hotel especially from the other metro exit which is further away from the hotel as the hotel is one street away from the so call dodgy red light district.

January 10, 2016
Shinjuku City Hotel N.U.T.S Tokyo experience
1. the shower room is good 2. the bed is quite big