arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.0
Based on 726 reviews

Recent customer comments

Filter by traveler type
Very good



based on 726 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.3
  • Location 7.7
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.0
  • Food/Dining 5.8

Wai T.
Hong Kong
November 15, 2015
Nice stay
The apartment is located very convenient, just a few minutes walk from metro station. Staff are very helpful and can communicate by simple English. The room is clean and tidy.

Tim B.
Australia
November 15, 2015
Cigarette smoke in this hotel is terrible
Helpful staff, pretty good location, quiet
Mainly disappointed by the smoking that goes on in the hallways of all floors and the lobby. The lift often smells of smoke. Our room was meant to be a non-smoking room but it stank of stale cigarettes. The staff were kind enough to move us to another room but we had to hold our breath around the hallways. Rooms are the typical small rooms to be expected in Tokyo. Windows don't open. Staff were good.

Man O.
Hong Kong
November 11, 2015
Cheap, poor location
cheap, nice amenities
fine for short stay. Free wifi at each floor The location is hard to find and near gay bars.

Roselyn R.
Philippines
November 10, 2015
its a scam!!!! A MODUS!
HORRIBLE! It is a SCAM! The posts here in the site is very opposite. We we're brought to a mansion and the room is disgusting! The price is too high NOT WORTH IT! and the service is very awful! TERRIBLE! With all honestly and God knows we experienced much DISAPPOINTMENT & how DISSATISFIED we are with N.U.T.S. Hotel... They are really nuts! Seriously. We already reported them with the police of japan but they said they have no jurisdiction over this kind of matter... We have no option but to stay there for 12 days and forcibly clean the room. 2 rooms actually because we we're transferred to a bigger room and paid extra amount... So For 2 DAYS! We cleaned both the dirty rooms... We regret we did these without thinking we should have taken pictures over the place before doing so. Yet say and swear it is really that BAD! The fact that the shampoos and soaps are fake also and before we realized it, my daughter began to have SKIN DISEASE! We really don't know if it's the cause or the bed, because the bed is also very DIRTY. There are STAINS and many DUSTS! WE VACUUMED THE PLACED UP almost every single time just so that we could stay there. We also wiped the the walls or maybe kimchi, we don't know what is it... But it is next to our bed so we were forced to just do it & forgot to take a picture to serve as an eveidence... All i said here is nothing but TRUTH! It is REAL. Some of the things i could not remember that much anymore but OVERALL we just wanted to say that this place is a BIG LIE!!! A SCAM! We believe BAD KARMA REALLY HAPPENS TO BAD PEOPLE!!! If you want to know more and want some evidence, we will upload the pictures of us. Just search NUTS HOTEL SHINJUKU SCAM on google Unfortunately, the pictures were taken after days during our stay so some of it is already cleaned..

Hio C.
Portugal
November 09, 2015
Good service
Good staff service, friendly

Edward R.
Philippines
November 04, 2015
NIce Stay Hotel
Location, the room is a perfect for a family of 5, and the area is quite peaceful.

Yu-Chen L.
Taiwan
November 04, 2015
nice
location is good, near the park

CHUCHI L.
Taiwan
October 24, 2015
I think the price is higher than its quality
If need to say something good is near to the MRT.
Just I mention that the hotel is old but the price so high. I think there's more chooses if I paid this price in Tokyo Shinjuku.

Wing I.
Canada
October 19, 2015
Staff performance wasn't quite on par
Location, Room size, Clean
We arrived at 8am and they were very helpful in helping us check-in and letting us store our luggage with them before heading on our way. I went back to collect my room at around 3pm and it was the completely wrong room. I booked a Double Room with an extra bed for 2 persons and they somehow gave me a twin room. So I went back down to complain and they finally moved me to the a Double Room but without the extra bed. The staff were knit picking at me and said that the extra bed would cost me more money and that I had in fact booked a double room with an extra bed (which I thought would be larger and closer to a triple room size). The staff finally offered to set up an extra bed in my double room if I wanted one at no extra charge (even though it was clearly what I booked) but I decided to scrap the idea of the extra bed for setting our staff onto since it would take up so much room and leave no space for our suitcases. The shower room is really huge, in which there was a huge bathtub and a separate shower area adjacent to it. As well as a huge bathroom outside of the shower room. Somehow, the sink was super narrow and tiny and it quite hard to spit out my toothpaste and water to rinse my mouth into the sink without missing........ stylish but not so practical design for the sink despite all the space they had. Shinjuku Station is about a good 15 mins away but still within walking distance and the walk to the hotel is relatively flat so it's fine for pushing your heavy suitcases to/from. The hotel itself is within one minute walking distance to the Shinjuku Gyoen-mae Station which is conveniently located on the Marunochi Line of the subway system. Given the staff performance with the room fiasco, can't completely say that the room was worth its price (I stayed Sat, Sun and Mon night). Otherwise, location and cleanliness was good,

Brian T.
United States
October 03, 2015
Great hotel for the value
Reasonable price, excellent location, comfortable room
Excellent experience. Definitely will come back and recommend to others