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Very good 7.0
Based on 734 reviews

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Very good

based on 734 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.4
  • Location 7.7
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.0
  • Food/Dining 5.8

CHUCHI L. from Taiwan
Stayed 2 nights in October 2015
I think the price is higher than its quality
If need to say something good is near to the MRT.
Just I mention that the hotel is old but the price so high. I think there's more chooses if I paid this price in Tokyo Shinjuku.
Reviewed October 24, 2015

Wing I. from Canada
Stayed 3 nights in October 2015
Staff performance wasn't quite on par
Location, Room size, Clean
We arrived at 8am and they were very helpful in helping us check-in and letting us store our luggage with them before heading on our way. I went back to collect my room at around 3pm and it was the completely wrong room. I booked a Double Room with an extra bed for 2 persons and they somehow gave me a twin room. So I went back down to complain and they finally moved me to the a Double Room but without the extra bed. The staff were knit picking at me and said that the extra bed would cost me more money and that I had in fact booked a double room with an extra bed (which I thought would be larger and closer to a triple room size). The staff finally offered to set up an extra bed in my double room if I wanted one at no extra charge (even though it was clearly what I booked) but I decided to scrap the idea of the extra bed for setting our staff onto since it would take up so much room and leave no space for our suitcases. The shower room is really huge, in which there was a huge bathtub and a separate shower area adjacent to it. As well as a huge bathroom outside of the shower room. Somehow, the sink was super narrow and tiny and it quite hard to spit out my toothpaste and water to rinse my mouth into the sink without missing........ stylish but not so practical design for the sink despite all the space they had. Shinjuku Station is about a good 15 mins away but still within walking distance and the walk to the hotel is relatively flat so it's fine for pushing your heavy suitcases to/from. The hotel itself is within one minute walking distance to the Shinjuku Gyoen-mae Station which is conveniently located on the Marunochi Line of the subway system. Given the staff performance with the room fiasco, can't completely say that the room was worth its price (I stayed Sat, Sun and Mon night). Otherwise, location and cleanliness was good,
Reviewed October 19, 2015

Brian T. from United States
Stayed 3 nights in September 2015
Great hotel for the value
Reasonable price, excellent location, comfortable room
Excellent experience. Definitely will come back and recommend to others
Reviewed October 03, 2015

chong L. from Australia
Families with young children
Stayed 7 nights in September 2015
Not the best hotel I have lived in
3 free drinks per day, convenient location -- close to train station, and sufficient toiletries
Our stay at the Shinjuku City Hotel N.U.T.S Tokyo was underwhelming. Upon entrance into the room, there was a very strange smell. The lighting in the room was inadequate and during the night's there would be a random smell of smoke into the room. Also the air conditioner would at times make noises during the middle of the night which was very disruptive and hence very annoying. The ventilation in the room was not great either. The facilities were very old and the space was very cramped. I will not consider staying at this hotel again if I was to visit Tokyo again.
Reviewed October 01, 2015

sita A. from Indonesia
Stayed 4 nights in September 2015
Good place to stay but too small for three people
Location, price, service
Reviewed September 29, 2015

GEMMA F. from United States
Stayed 4 nights in September 2015
Different picture from what is actual
Security, location, & washing machine
Although we admired the security system using keyless /password method in this hotel, we also discovered interesting things here: First, we didn't expect that our room was situated away from the actual building of hotel's front office. After checking in from front desk, we still needed to walk few blocks away from their building. The picture of room and toilet posted by Agoda was totally different from our actual room. Toilet was wide and big from the picture but to our surprised, it was tiny one. When you sit on toilet, you have only a 3" distance of space from the toilet door. I'm not sure for big people. I was happy to see a good brand of Japanese shampoos/conditioner which I also used them back home but I believe hotel just simply recycle the container because we discovered those cartons of refillable supplies in our room. As for cleanliness, we thought it was okay but not until we opened our fridge and found the freezer covered with accumulated ice which you could hardly put some stuff in it. Plus we found some left over dessert that probably sitting there for awhile hidden behind the "ice mountain". We were excited to see the toaster oven but declined to use it when we saw the inside was dirty. On the other hand, something is positive in someway like the location, we were happy that it is close to the park and post office. Washing machine is another added bonus but we never got a chance to try. Overall, in our opinion, the rate we paid for this accommodation is way too much.
Reviewed September 25, 2015

Ronnie F. from Canada
Stayed 5 nights in September 2015
False advertising, pics website on 2 floors only
Staff is English capable, helpful and friendly. The hotel is at a good and convenient location.
The major complaint that I have is FALSE ADVERTISING. It disappointed me and my wife when we expected a nice, modern room (as seen on web site), but we end up with a small room of which the ventilation was noisy and the room had a smell. The washroom was old Japanese style; the bath tub was dirty and rusted. There was only 2 outlets in the room for charging tablets/phones and there was no outlet in the washroom. There was only 2 hooks chained with multiple hangers in the room (not in the washroom). The staff told me that they have new decorated rooms on 6th and 7th floors only, but the building has 7 floors. That means, 2/3 of the rooms are in the condition that I mentioned above.
Reviewed September 24, 2015

Olof H. from Sweden
Solo travelers
Stayed 6 nights in September 2015
Great staff, good location, value
Hey, I stayed at the hotel for 5 days in a double bed room. Hotel staff was very helpful and English was no problem. They where renovating when I was there but it did not really disturbed anything. Bathroom was very good and looked brand new, rest of the room could use new painting but that might be done very soon since they where fixing up the place. I would definitely stay here again if I can find a good price, only thing that was a bit negative was ac being a bit loud and thin walls.
Reviewed September 18, 2015

Anita W. from Canada
Families with older children
Stayed 3 nights in August 2015
Nice room
Clean room, great facilities in room, location
Enjoyed our stay, but had some inconvenience with water shutoff for a day. Internet access in room computer not consistent.
Reviewed September 16, 2015

Seng C. from Malaysia
Stayed 4 nights in August 2015
nice staff nice service
staff, toilet and facilities
Reviewed September 09, 2015