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Shinjuku Washington Hotel - Main Building

3-2-9 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan

Very good 7.2
Based on 3135 reviews

Recent customer comments

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Very good

based on 3135 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.5
  • Location 7.6
  • Room Comfort/Standard 7.0
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 6.7

4 Vorranat C.
January 03, 2016
Good location, but room is too small
Location, convenience, airport limousine
Room is too small, no space to put big lugguage

6 kanakia J.
Hong Kong
January 01, 2016
shopping eating convenience
shopping and eating and convenience
shopping and eating and convenience

6 kanakia J.
Hong Kong
January 01, 2016
small but convenience eating
small room, good location, shopping
small room good location shopping eating area

8.3 Yi L.
December 31, 2015
third time staying here
location's great, it's one of the airport limosine's routes, not too pricey

8.3 JU T.
December 31, 2015
Excellent staff performance
Front desk polite and friendly staff, clean but a bit small room
Comfortable and convenient

6.7 Kevin C.
December 29, 2015
Small room, english speaking staff
Hotel staff able to communicate well in English. Convenience store at level 1. Many food stores within hotel
Room was terribly small even for Tokyo:s standard. Had trouble opening up our luggage. Hotel "lounge" had vending machines which was convenient but seats were grossly filthy. Room was not as bad but I saw some hair in the tub's drainage which was quite a turn off. There's an underpass that connects directly to Shinjuku station but it's quite a long walk. Thankfully there's a Family mart at level 1 and several food stalls within the hotel itself. The hotel staff are very proficient in English which makes communication so much easier for the non-Japanese.

6 Wee C.
December 29, 2015
Rooms issue
Location, cleanliness, staff helpfulness
Location was around 10mins walk from Shinjuku station. Rooms and hotel corridors are clean. Staff are very very helpful and friendly. However, the room size are very small and can barely fit 2 adults and 2 big luggage. Our mistake too, we should have booked a bigger room.

6.7 Kheng T.
December 29, 2015
Poor Receptionist
Newly renovated, clean and toiletries.
The stay started badly with very stern looking and unfriendly male staff. I had booked the rooms without specifying Non-come, request to change was met with annoyance. He insist that it's my fault. However, the rooms were very comfortable which made up for the unpleasantries during the check-in. Surprisingly, most Japanese are friendly but this guy was an exception.

6.3 Joanne F.
December 28, 2015
Location, location, location
Checked in pretty fast. Family mart convenient store located at 1st floor. Airport bus stop just in front of the hotel. Can walk underground to Shinjuku station, this is useful during winter as outside is cold and windy.

5.3 yew S.
December 28, 2015
Is a city Hotel
Comfort,good services staff,easy check out system
Is great,only a bit walking distance to shinjuku down town and JR station,